Background-checked Plumbers
Background-checked Plumbers | Emergency Plumbing | Plumbing | Knoxville
When a pipe bursts at 2 a.m. or your water heater calls it quits before sunrise, you want more than a fast fix—you want someone you can trust inside your home. Every HEP plumber is thoroughly background-checked, drug-tested, and backed by ongoing training, so Knoxville families can open the door with confidence. Armed with fully stocked trucks and decades of local know-how, our team diagnoses problems on the spot and delivers clear, up-front pricing before any work begins.
From flooded basements to stubborn sewer backups, our 24/7 emergency plumbing services restore comfort in a hurry. Call, text, or book online, and a courteous dispatcher will send a certified pro who respects your schedule, your property, and your peace of mind. One visit, one fair price, and one more happy neighbor—because at HEP, we’re Here to Ease the Pressure when it matters most.
FAQs
How quickly can your background-checked plumbers arrive for an emergency call in Knoxville?
Because we keep licensed technicians on rotating 24/7 standby throughout the Knoxville area, our average arrival time inside city limits is 60 minutes or less. GPS-equipped service vans are dispatched from the closest zone, so whether you are in Fountain City, Downtown, or South Knoxville, help is on the way as soon as you hang up the phone.
Are your plumbers truly background-checked and drug-tested?
Yes. Every technician undergoes a nationwide criminal background search, motor-vehicle record review, and a 10-panel drug screening before hiring. We repeat the drug test randomly during employment and re-run background checks annually, giving you peace of mind that the person entering your home has been thoroughly vetted.
What types of plumbing emergencies do you handle?
Our crew can tackle burst pipes, sewer backups, gas line leaks, overflowing toilets, water-heater failures, frozen lines, sump-pump breakdowns, and any sudden leak threatening water damage. If water, sewage, or gas is flowing where it should not, call us—no job is too big or too small.
How much will an emergency plumbing visit cost?
We charge a flat, up-front emergency dispatch fee that covers arrival any time—day, night, weekend, or holiday. After our plumber inspects the problem, you receive a written quote for labor and parts before work begins. Because every situation is different, prices vary, but you will never see hidden overtime or after-hours surcharges once you approve the quote.
Do you guarantee your emergency repairs?
Absolutely. All workmanship carries a 1-year labor warranty, and parts are covered by the manufacturer’s warranty (usually 1–5 years). If the same issue recurs within the warranty window due to our repair, we return at no charge to make it right.
What should I do while waiting for the plumber to arrive?
1) Shut off the main water valve (usually near the meter or where the service line enters the home). 2) Turn off electricity to any wet areas if it is safe to do so. 3) Open faucets on the lowest level to relieve pressure. 4) Move valuables away from water flow. 5) If leaking is severe, place buckets or towels to catch water. Our dispatcher can guide you through these steps over the phone.