Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Knoxville
When a sink backs up or a shower turns into a wading pool, Knoxville homeowners count on HEP for fast, frustration-free drain opening backed by our rock-solid 100% Satisfaction Guarantee. Our licensed plumbers arrive with state-of-the-art cameras, powerful hydro-jetting equipment, and the know-how to clear even the toughest blockages—often in a single visit. Up-front pricing means you’ll know the cost before the work begins, and we treat your home with the same care we give our own.
If the clog returns within the guaranteed period, so do we—at no extra charge. Day or night, weekends or holidays, one call to HEP puts a courteous, background-checked professional on the way, ready to restore your drains and your peace of mind. That’s service you can trust, from a local team that’s been keeping Knoxville flowing smoothly for decades.
FAQs
What does your 100 % Satisfaction Guarantee include for drain-opening services?
Our Satisfaction Guarantee promises that your drain will be fully cleared and flowing properly. If the clog returns within 30 days, we will come back and re-service the line at no extra cost. If we determine that the issue cannot be resolved with standard drain-opening methods, we will credit the amount you paid toward the next recommended step (such as hydro-jetting or a camera inspection) or provide a full refund—your choice.
How fast can you get a technician to my Knoxville home or business?
We offer same-day service throughout Knoxville and the surrounding communities. Calls received before 2 p.m. are typically scheduled for arrival within a 2-hour window the same day. For after-hours emergencies, we have on-call plumbers available 24/7 who can usually be on-site within 60–90 minutes, depending on traffic and weather conditions.
Are there any hidden fees or overtime charges?
No. We give upfront, flat-rate pricing after inspecting the problem. The quoted price covers labor, standard drain-opening equipment, and a follow-up flow test. Weekend, evening, and holiday appointments cost the same as daytime weekday slots—no overtime rates. Additional charges apply only if you authorize extra services such as pipe repairs, hydro-jetting, or camera inspections.
What tools and methods do you use to clear blocked drains?
Our licensed plumbers arrive with a full range of professional equipment: hand augers for small sink clogs, motorized drain snakes for tougher blockages, and high-pressure hydro-jetting rigs for heavy build-up or tree roots. We also carry enzymatic cleaners and pipe-safe descalers. All methods are chosen based on pipe material, clog type, and the age of your plumbing to ensure effective yet safe cleaning.
Is your drain-opening service safe for older pipes and septic systems?
Yes. Before we begin, we assess pipe material (cast iron, PVC, copper, etc.) and the presence of a septic system. We avoid harsh chemicals and select mechanical or hydraulic methods that will not damage fragile or corroded lines. For septic homes, we ensure no excessive water or debris is flushed into the tank, preventing disruption of bacterial balance.
How can I avoid future clogs after you clear my drain?
We recommend the following: (1) Use sink strainers and hair catchers to keep solids out of the line; (2) Avoid pouring grease, coffee grounds, or fibrous foods down drains; (3) Run hot water for 30 seconds after each use to help move soap and debris; (4) Schedule an annual camera inspection or preventive hydro-jetting if you have frequent root intrusions; and (5) Consider monthly enzyme treatments to maintain healthy flow. Our technician will leave you with customized tips based on your home’s plumbing layout.