Emergency Repair
Emergency Repair | Plumbing | Kingston
When a burst pipe turns your peaceful Kingston night into a cold, chaotic mess, HEP’s emergency team is already on the way—tools humming, vans stocked, and decades of expertise ready to calm the storm. We answer calls 24/7, arriving fast to diagnose, repair, and protect your home from further damage, whether it’s a hidden leak behind the walls or a geyser in the basement. Our certified technicians combine cutting-edge technology with old-school craftsmanship, so you get lasting solutions, transparent pricing, and the reassuring smile that says, “We’ve got this.”
Homeowners across Kingston trust us because we treat every crisis like it’s happening in our own homes. From rapid water shut-offs to meticulous clean-ups, we restore comfort with minimal disruption, standing by our workmanship long after the pressure has settled. The next time life throws a surprise at your plumbing, remember HEP—your on-call heroes ready to get the water flowing where it should, and nowhere it shouldn’t.
FAQs
What constitutes a plumbing emergency and how quickly can you respond in Kingston?
A plumbing emergency is any situation that threatens to cause immediate water damage, health risks, or loss of essential services—such as burst pipes, major leaks, blocked or overflowing toilets, flooded basements, or a complete loss of water. Because these issues can escalate rapidly, we treat them with top priority. Our Kingston-based emergency team is on standby 24 hours a day, and we aim to arrive at any address in the Kingston metropolitan area within 60 minutes of your call, traffic and weather permitting.
Are your emergency plumbing services available 24/7, including holidays?
Yes. Plumbing disasters don’t keep to a schedule, so neither do we. Our dispatch centre is staffed around the clock—nights, weekends, and all public holidays—ensuring you can speak to a qualified technician at any time. Whether it’s Christmas morning or 2 a.m. on a Tuesday, we’ll send a certified plumber to resolve the problem as quickly and safely as possible.
What areas around Kingston do you cover for emergency call-outs?
In addition to Kingston proper, we service all neighbouring suburbs and surrounding communities, including but not limited to Kingston East, Kingston West, Cataraqui North, Amherstview, Gananoque, and the rural townships of South Frontenac and Loyalist. If you’re unsure whether your address is within our emergency coverage zone, call us—our dispatcher can confirm availability in seconds and, if needed, help arrange a referral to a trusted partner in your area.
How much will an emergency plumbing repair cost and do you provide upfront pricing?
Costs depend on factors such as the severity of the issue, the time required, and any replacement parts needed. However, transparency is a core part of our service. After assessing the problem on-site, our plumber will give you a written estimate that outlines labour, materials, and any after-hours surcharges before work begins. There are no hidden fees, and we will not proceed without your approval. In many cases, insurance can cover emergency repair costs—ask us if you need documentation for a claim.
Do you guarantee your emergency repair work and the parts you install?
Absolutely. All workmanship carried out by our licensed plumbers is backed by a 12-month labour guarantee, and any parts we supply are covered by the manufacturer’s warranty (typically one to five years, depending on the component). If the repaired section fails within the guarantee period under normal operating conditions, we’ll return and fix it at no additional cost to you.
What should I do before the plumber arrives to minimise damage?
First, shut off the main water supply—usually located near the water meter or where the main line enters your home. If you can’t find the main valve or it won’t close, isolate the affected fixture with its individual shut-off if possible. Next, turn off electricity to any areas where water is pooling to reduce the risk of electric shock. Mop up standing water with towels or a wet/dry vacuum and move valuables or furniture out of harm’s way. Finally, take clear photos of the damage for insurance purposes and keep children and pets clear of the work area until we arrive.