Emergency Line
Emergency Line | Tank Water Heater | Plumbing | Kingston
When your morning shower turns icy or your basement starts filling with water, HEP’s Emergency Line in Kingston is just a call away—24 hours a day, 7 days a week. Our certified technicians arrive fast, equipped with the right parts and know-how to restore hot water and protect your home from damage. From leaks and pilot-light failures to full-scale breakdowns, we troubleshoot, repair, or replace your tank water heater on the spot so you can get back to normal without the wait.
Choosing HEP means transparent pricing, courteous service, and workmanship that’s backed by solid guarantees. We handle every major make and model, recycle your old unit responsibly, and clean up before we leave. Need reliable hot water right now? Call Kingston’s trusted plumbing emergency line and let HEP put the heat back where it belongs—inside your taps, not on your to-do list.
FAQs
What tank-water-heater situations count as a plumbing emergency?
Any event that threatens flooding, loss of hot water to the entire property, or poses burn or electrical hazards is considered an emergency. Examples include a burst or leaking tank, water pouring out of the T&P (temperature-and-pressure) relief valve, gas smells around a gas heater, visible scorch or burn marks on an electric unit, or water at risk of reaching electrical components. If you are unsure, shut off the water and power/fuel supply and call our 24-hour line immediately.
How fast can your emergency plumber reach my home in Kingston?
Because we base our dispatch from central Kingston, a licensed technician is typically on site within 60 minutes of your call—often faster for addresses inside the city core. For rural outskirts and nearby towns such as Amherstview, Gananoque, and Bath, our target window is 60–90 minutes depending on road and weather conditions.
What should I do until the plumber arrives?
1) Turn off the cold-water shut-off valve located on the supply line above the tank to stop incoming water. 2) For gas heaters, twist the gas control knob to the OFF position; for electric models, flip the dedicated breaker off in the panel. 3) If water is leaking, connect a garden hose to the drain valve at the bottom of the tank and direct water to a floor drain or outside. 4) Mop up standing water to reduce floor damage and potential shocks. 5) Keep children and pets away from the area, and never attempt tank repairs unless you are trained.
Do you service all brands, sizes, and fuel types of tank water heaters?
Yes. Our emergency technicians carry parts for the most common 30- to 80-gallon natural-gas, propane, and electric tank heaters from Rheem, Bradford White, A. O. Smith, Giant, John Wood, and more. Even if your model is older or a lesser-known brand, we can usually perform a safe temporary repair or arrange a same-day replacement.
How much does after-hours tank water-heater repair cost?
Emergency work is billed at a higher rate than scheduled daytime service to cover on-call staffing and immediate parts procurement. You will be quoted an up-front diagnostic fee (typically $125–$175) that includes travel and the first 30 minutes on site. After diagnosis, we give you a fixed price for repair or replacement. Common emergency repairs such as T&P valve replacement range from $180–$350; full tank replacement, including disposal and labour, usually starts around $1,350 for a standard 40-gallon gas unit. All prices are confirmed before any work begins.
Are you really available 24/7, even on holidays and in severe weather?
Absolutely. Our emergency hotline is staffed around the clock, 365 days a year. We maintain a dedicated on-call crew equipped with four-wheel-drive vehicles, stocked parts, and portable heaters so we can respond during snowstorms, long weekends, and statutory holidays. If conditions temporarily block certain roads, we will keep you updated with ETA changes and work with local authorities to reach you as soon as it is safe.