Transparent Pricing
Transparent Pricing | Plumbing Fixture Replacements | Plumbing | Kingston
Discover just how simple and stress-free updating your kitchen or bath can be with HEP’s transparent pricing promise. Our licensed, local technicians arrive on time, present a clear upfront quote, and handle every detail—from removing the old unit to polishing the new one—so you never face hidden fees or last-minute surprises. We work with top brands, carry common parts on the truck, and back every installation with a satisfaction guarantee, giving Kingston homeowners total confidence in both cost and craftsmanship.
Whether you’re swapping a leaky faucet, upgrading to a low-flow toilet, or refreshing your entire shower ensemble, our plumbing fixture replacements service brings instant comfort and value to your home. Schedule today and see why neighbors across Kingston trust HEP to make modernizing their plumbing quick, affordable, and refreshingly transparent.
FAQs
How does your transparent pricing model work for plumbing fixture replacements in Kingston?
Before any work begins, we carry out a free on-site assessment and give you a written, line-item quote that lists parts, labour, taxes, and any optional upgrades. The price you sign off on is the price you pay—no hidden fees, overtime surcharges, or travel costs. If the scope changes mid-job, we stop, explain the impact, and provide an updated quote for your approval before proceeding.
What types of plumbing fixtures can you replace?
We replace and install a full range of residential and light-commercial fixtures, including kitchen and bathroom faucets, sinks, toilets, shower valves, bathtubs, laundry tubs, hose bibbs, and garbage disposals. We also retrofit water-efficient fixtures that meet Kingston Utilities and Ontario Building Code standards, helping customers lower water usage and utility bills.
How long does a typical fixture replacement take?
Most single-fixture swaps—such as a toilet or faucet—take 1–2 hours once we’re on site, assuming shut-off valves and supply lines are in good condition. More complex jobs, like replacing a tub or relocating supply lines, may take half a day to a full day. Your written quote includes a time estimate so you know exactly how long your water will be off and when the fixture will be ready for use.
Do you provide any warranties or guarantees on your work and the new fixtures?
Yes. All labour is covered by our 2-year workmanship warranty, double the industry standard in Kingston. Fixtures we supply come with the full manufacturer warranty, typically 1–10 years depending on the brand and model. If a part fails under warranty, we handle the claim and replacement at no additional labour cost to you.
What should I do to prepare my home before the technician arrives?
Clear a path to the work area, remove personal items under sinks or around the fixture, and make sure a responsible adult is present to grant access. We’ll bring floor protection, drop cloths, and cleanup supplies. If water will be shut off to the whole house, we’ll schedule at a time that minimizes disruption and remind you to draw water for cooking or toilets beforehand.
How is disposal of my old fixture handled, and is it included in the price?
Environmentally responsible disposal is included in every quote. We transport old fixtures to Kingston’s authorized recycling or waste facility, separating metal and plastic components whenever possible to reduce landfill waste. You won’t see a separate line item for disposal unless a fixture contains hazardous materials (e.g., an old lead trap), in which case we disclose any specialized handling fees upfront.