Emergency Support
Emergency Support | Commercial Plumbing | Plumbing | Kingston
When a burst pipe threatens your storefront or a clogged drain stalls production, HEP’s emergency support team answers Kingston businesses 24/7. Our certified technicians arrive fast, equipped with advanced leak-detection gear, industrial jetters and replacement parts for every major system, so downtime shrinks from hours to minutes. Whether you manage a bustling restaurant on Princess Street or a warehouse near the harbor, we restore water flow, gas lines and fire-suppression plumbing with precision that keeps employees safe and customers happy.
Beyond rapid repairs, we think like business owners. We provide clear, up-front estimates, work around your operating hours and leave every site spotless—no hidden cleanup costs, no surprise call-out fees. And because compliance matters, every fix is documented for insurance and municipal code requirements. From preventative inspections to full system retrofits, our commercial plumbing experience lets you focus on running your company while we safeguard its vital infrastructure.
FAQs
How quickly can your emergency commercial plumbers reach our Kingston business?
Our on-call technicians are stationed throughout the Kingston area and are available 24/7/365. In most cases we arrive within 60 minutes of your call; during off-peak traffic hours response times can be even faster. We always provide an ETA while you’re on the phone so you know exactly when help is coming.
What types of commercial plumbing emergencies do you handle?
We handle the full spectrum of urgent plumbing issues, including burst or frozen pipes, sewage backups, blocked drains, water-heater failures, gas line leaks, malfunctioning backflow prevention devices, and flooding from roof drains or fire-sprinkler systems. If water or gas is jeopardising safety, operations, or property, call us—our techs are equipped to stabilise the site and perform repairs immediately.
Are your plumbers licensed, insured, and compliant with Kingston regulations?
Yes. Every technician holds a current Ontario Certificate of Qualification (Red Seal) and our company carries comprehensive liability insurance and WSIB coverage. We obtain all required municipal permits and follow the Ontario Building Code, the City of Kingston’s sewer use bylaws, and CSA gas regulations. Compliance documentation can be provided on request.
Can emergency repairs be done outside normal business hours to minimise downtime?
Absolutely. Many commercial clients prefer night or weekend interventions to avoid disrupting staff or customers. Our crews work around the clock; we bring all necessary parts and equipment in our service vans, enabling us to complete most repairs in a single visit—even at 2 a.m.—so you can reopen on schedule.
Do you offer preventative maintenance to reduce future emergencies?
Yes. After resolving the immediate issue, we can schedule a tailored maintenance programme that includes annual camera inspections of drain lines, pressure testing of fire-sprinkler and backflow systems, water-heater descaling, and seasonal pipe-freeze audits. Proactive care lowers the risk of surprise shutdowns and often earns insurance premium discounts.
How is emergency service priced, and will we get a quote before work begins?
Emergency visits carry a flat call-out fee that covers travel and initial diagnostics. Once we identify the problem, you receive a clear, itemised quote for labour and parts. No work proceeds without your approval. We accept purchase orders, major credit cards, and EFT, and can provide detailed invoices for insurance claims or internal cost-tracking.