Workmanship Warranty
Workmanship Warranty | Toilet Upgrades and Replacements | Plumbing | Kingsport
When your Kingsport home needs toilet upgrades and replacements, HEP’s licensed plumbers bring a blend of craftsmanship and courtesy that makes the entire process refreshingly simple. We’ll help you choose water-saving models, comfort-height bowls, sleek smart-flush technology, or classic two-piece fixtures—then install them with meticulous attention to detail. From removing the old unit to sealing the new one against future leaks, every step is handled with respect for your time, budget, and bathroom floor.
What really sets HEP apart is our exclusive workmanship warranty. If anything related to the installation workmanship ever falls short, we come back and make it right—no added cost, no fine print, just hometown integrity. Count on clear pricing, same-day service options, and plumbers who leave the space cleaner than they found it. Ready to enjoy hassle-free flushing for years to come? Call HEP today and discover why Kingsport homeowners trust us for toilet upgrades and replacements that promise peace of mind.
FAQs
What exactly does your workmanship warranty cover for toilet upgrades or replacements?
Our workmanship warranty guarantees the quality of all labor associated with removing your old toilet, preparing the flange and drain, installing the new toilet, sealing it, and testing for proper operation. If any issue—such as leaks at the base, loose mounting, rocking, or improper tank-to-bowl connections—results from our installation techniques, we will return and correct the problem at no additional cost to you.
How long is the workmanship warranty valid in Kingsport and what happens if something goes wrong?
For residential customers in Kingsport, our workmanship warranty lasts for 2 full years from the date of installation. If you experience an installation-related problem during that period, simply call our office or submit a service request online. We will schedule a priority visit within 24–48 hours to diagnose and resolve the issue without any trip or labor fees.
Does the workmanship warranty cover the toilet fixture itself or only the installation?
The warranty covers our workmanship—everything we physically do to put the toilet in place. Most toilet manufacturers provide their own limited product warranty covering defects in the porcelain, tank components, or flushing mechanism. If a manufacturer defect and an installation defect occur together, we coordinate with the manufacturer on your behalf and still handle any labor linked to our installation at no charge.
What should I do if I notice a leak, rocking toilet, or other issue after the new toilet is installed?
First, turn off the toilet’s supply shut-off valve to stop water flow if you see active leaking. Then dry the area so you can confirm where the moisture is coming from. Call us immediately with a brief description of the symptom. Because your workmanship warranty is on file, we can pull your job record, verify coverage, and dispatch a technician. Avoid tightening bolts or applying sealant yourself, as that could void the warranty or mask the root cause.
Are there maintenance tasks I must perform to keep the workmanship warranty valid?
Yes, the warranty requires normal homeowner care: (1) Do not use chemical drain cleaners that can damage seals and gaskets; (2) Inspect the supply line and shut-off valve for corrosion every six months; (3) Avoid over-tightening bolts or handles; and (4) Contact us rather than a third-party handyman for any adjustments during the warranty term. Failure to follow these guidelines may void coverage because subsequent damage could be unrelated to our original workmanship.
Why choose a licensed Kingsport plumber with a workmanship warranty instead of DIY or a handyman?
A toilet may look simple, but proper installation involves precise flange height, wax ring compression, drain alignment, and torque specifications. Mistakes can lead to hidden leaks that rot subflooring or foster mold. A licensed Kingsport plumber not only brings code compliance and liability insurance but also backs the job with a workmanship warranty. That means peace of mind: if anything tied to our labor fails, you are protected by a written promise—not just a handshake.