Burst Pipe
Burst Pipe | Plumbing | Kelso
When a pipe bursts in Kelso, you don’t have time to scroll through endless directories—you need fast action and dependable expertise. HEP’s local team arrives quickly, isolates the damage, and gets the water flowing again before costly problems can spread. From emergency call-outs in the middle of the night to seamless repairs that blend perfectly with your existing system, we treat your home with the same care we give our own.
Behind every repair is decades of specialised plumbing know-how, modern leak-detection technology, and a commitment to clear, upfront pricing. Whether it’s a pinhole in an ageing copper line or a major rupture flooding your kitchen, we keep you informed at every step and tidy up before we leave. For Kelso residents who want peace of mind when the unexpected strikes, HEP is the name to trust for reliable plumbing solutions right when you need them most.
FAQs
What should I do first when I discover a burst pipe in my Kelso home?
Immediately shut off the property’s main water supply valve (usually next to the water meter) to stop the flow of water and minimise flooding. If water is leaking near electrical outlets or the fuse box, switch off the electricity at the consumer unit for safety. Once the water and power are isolated, open cold taps to drain residual water from the system, take photos of any damage for insurance, and call our 24/7 emergency team so we can dispatch a Kelso-based plumber straight away.
How quickly can your plumbers reach my property in Kelso for an emergency burst pipe?
Because we have mobile engineers stationed in Roxburghshire, our average response time within Kelso and surrounding villages is 30–60 minutes from the time you call. Our phones are manned 24 hours a day, including weekends and bank holidays, so you’ll always get a rapid, local response when every minute counts.
Will you deal directly with my insurance company for burst pipe repairs?
Yes. After we make your home safe and carry out any temporary repairs, we can provide a detailed written report, photographs, and a fixed-price estimate for permanent work. With your permission, we will liaise directly with your insurer or loss adjuster, streamlining the claims process and helping you secure prompt authorisation for repairs and reinstatement of damaged ceilings, flooring, or plasterwork.
What are the common signs of a hidden burst pipe I should watch for?
Not all burst pipes gush visibly. Warning signs include unexplained high water bills, reduced water pressure, damp or discoloured patches on walls or ceilings, mould or mildew smells, warm spots on floors (from leaking hot-water pipes), and the sound of running or dripping water when taps are off. If you notice any of these, arrange a leak detection survey—early intervention can prevent major structural damage.
How much does it cost to repair or replace a burst pipe in Kelso?
Costs vary according to the pipe’s location, material (copper, PEX, or PVC), accessibility, and the extent of water damage. A straightforward repair on an exposed pipe might start from £120–£180, while tracing a concealed burst behind walls or under floors can range from £250–£450 plus any reinstatement work. We provide a free on-site assessment and a fixed, no-obligation quote before work begins, so there are no surprises.
How can I prevent burst pipes in the future?
Insulate exposed pipework in lofts, garages, and external walls with proprietary foam lagging; keep your heating on a low setting (around 12–15 °C) during cold snaps or when you’re away; service your boiler annually to maintain system pressure; fit frost-protection devices on outdoor taps; and consider a smart leak-detection shut-off valve for automatic protection. Regularly checking for small drips and fixing them promptly will also reduce the risk of a sudden rupture.