Boiler Serviced
Boiler Serviced | Plumbing | Kelso
For over two decades, HEP’s friendly engineers have been the trusted choice for cosy, worry-free heating in Kelso. Every boiler service is carried out by a Gas Safe registered specialist who arrives on time, protects your home with dust sheets, and leaves you with a crystal-clear report on efficiency, safety and potential savings.
Whether you need an annual check-up, a power-flush or an urgent repair, we’re ready 24/7 with fair, fixed pricing and a workmanship guarantee that lasts long after we’ve left your driveway. Give us a call today and discover why so many local households recommend HEP for all their plumbing needs.
FAQs
How often should my boiler be serviced in Kelso?
We recommend having your boiler serviced once every 12 months, regardless of its age or manufacturer. An annual service keeps your boiler running safely, maintains its efficiency, and is usually a condition of both manufacturer warranties and most home insurance policies. Because Kelso winters can be harsh, a yearly check gives you peace of mind that your heating and hot-water system will cope with the colder months.
What does a boiler service include?
During a standard service our Gas Safe registered engineer will: • Visually inspect the boiler, flue, seals, and ventilation • Check gas pressure and flow rates • Test all safety devices (flame supervision, thermostats, pressure relief valves) • Remove and clean the burner, heat exchanger, and condensate trap • Inspect and clean magnetic filters or system filters if fitted • Analyse the combustion gases to verify efficient burning • Reassemble the appliance, reset controls, and record findings in your service logbook. You receive a digital service report before we leave your Kelso property.
Are your engineers Gas Safe registered and qualified to service all boiler brands?
Yes. Every engineer on our Kelso team is Gas Safe registered and carries a photo ID card you can check on arrival. We regularly update our training to comply with the latest standards and are accredited to service boilers from leading manufacturers such as Worcester Bosch, Vaillant, Ideal, Baxi, Viessmann, Glow-worm, and more. Oil-fired and LPG boilers can also be serviced by our OFTEC-qualified technicians.
How long does a standard boiler service take and will I need to turn off my heating?
A routine domestic boiler service usually takes 45–60 minutes. We will need to turn the boiler off while we inspect and clean it, so your heating and hot water will be unavailable for that short period. Once the service is complete, we’ll restart the system, check it’s firing correctly, and reset your programmer so everything is back up and running before we leave.
Can a regular boiler service really save me money on energy bills?
Absolutely. A well-maintained boiler burns fuel more efficiently, meaning it uses less gas or oil to produce the same amount of heat. Our flue-gas analysis ensures the appliance is running within the manufacturer’s optimal efficiency band. Research shows that an annual service can cut fuel consumption by up to 15 %, extend the lifespan of components, and prevent costly breakdowns—saving you money in both the short and long term.
What should I do if you find a fault during the service?
If our engineer identifies a fault, we’ll explain the issue in plain English, show you any worn or damaged parts, and provide a fixed-price quote for the repair. Minor adjustments can often be carried out immediately. For larger repairs, replacement parts are normally sourced within 24 hours from our Kelso or regional suppliers. We will never carry out chargeable work without your approval, and all repairs come with a 12-month parts and labour guarantee.