Satisfaction Guarantee
Satisfaction Guarantee | Tankless Water Heater Install | Plumbing | Kelso
Choosing HEP means choosing worry-free comfort for your Kelso home. Our licensed, background-checked plumbers arrive when promised, treat your space with respect, and back every job with a straightforward 100% Satisfaction Guarantee—if you’re not delighted, you don’t pay a dime. From the first friendly phone call to the final hot shower, we keep you in the loop, answer every question, and leave your home cleaner than we found it.
A HEP tankless water heater install delivers endless hot water, lower energy bills, and valuable floor space right where you live, work, and play. We size each system to your family’s needs, handle permits and haul-away, and stand by our work long after the last tool is packed. Ready to enjoy on-demand comfort without the risk? Let Kelso’s most trusted plumbing team prove why “Happy, Efficient, Professional” isn’t just our name—it’s our promise.
FAQs
What does your 100 % Satisfaction Guarantee cover for tankless water heater installations in Kelso?
Our guarantee covers every aspect of the project—up-front pricing, workmanship, parts, and post-install performance. If you’re not completely happy within 12 months of the installation, we’ll return at no charge to make it right or refund the labor portion of your invoice. This promise includes correcting temperature issues, leaks, venting concerns, and even cosmetic details such as wall or drywall repairs caused by the installation.
How long does a typical tankless water heater installation take?
Most residential jobs in Kelso are completed in one day (4–8 hours). We start with a safety inspection and permitting, shut off and remove the old water heater, upgrade gas or electrical lines if required, mount and vent the new unit, test for code compliance, and haul away all debris. More complex projects—such as relocating the heater or adding a condensate drain—may extend the timeline to a second day, but we’ll let you know beforehand.
Will I really save money by switching to a tankless water heater?
Yes. Tankless heaters only fire when hot water is demanded, eliminating standby losses common in tank models. According to ENERGY STAR, households can save 25–40 % on water-heating energy. In real numbers, our Kelso customers report annual utility savings of $80–$150, depending on usage and fuel rates. Additional savings may come from local utility rebates and potential federal tax credits.
Do I need to upgrade my gas line or electrical service?
Possibly. High-efficiency gas units often need a ¾-inch gas supply and proper venting, while electric models may draw 120–150 A and require dedicated breakers. During our free in-home assessment we measure gas pressure, inspect the meter, and check your panel capacity. If upgrades are needed, we’ll provide a fixed price before work begins and coordinate any required permits with the City of Kelso.
What brands do you install, and what warranties are included?
We are factory-trained installers for Rinnai, Navien, Noritz, and Rheem. All models come with manufacturer heat-exchanger warranties ranging from 10 to 15 years, plus 5-year parts coverage. Because we register your unit and follow the maker’s installation specs, the warranty is fully honored. Our own labor warranty matches the 100 % Satisfaction Guarantee, so you’re protected on both parts and workmanship.
How much maintenance will my new tankless water heater need?
Routine care is simple and quick: a yearly flush with food-grade descaling solution to remove mineral buildup, and cleaning or replacing the inlet water filter. Kelso’s moderate water hardness means many homeowners can stretch descaling to every 18–24 months, but annual service maximizes efficiency and keeps warranties intact. We offer an affordable maintenance plan that includes reminders, priority scheduling, and discounted service rates.