Workmanship Guarantee
Workmanship Guarantee | Tank Water Heater | Plumbing | Kelso
When your Kelso home needs reliable hot water, HEP’s seasoned plumbers arrive with fully stocked trucks and a promise: every tank water heater service is backed by our 100% workmanship guarantee. From mineral-flushing and thermostat calibrations to precision-fit replacements, we handle each step with the same care we’d give our own homes, so you can turn on the tap with total confidence.
Our guarantee isn’t just a line on an invoice—it’s our pledge that the job isn’t finished until you’re thrilled with the results. Transparent, up-front pricing, courteous techs who respect your space, and round-the-clock emergency support are all part of the package. Trust HEP to keep the hot water flowing and your peace of mind intact, now and for years to come.
FAQs
What does your workmanship guarantee cover for tank water heater services in Kelso?
Our workmanship guarantee promises that every aspect of the labor we perform—soldered joints, threaded connections, venting, gas and water line hookups, seismic strapping, and all code-required details—will be free from defects attributable to poor installation practices. If any leak, connection failure, or code violation arises that is directly related to our work, we will return promptly, correct the issue at no cost, and restore the system to proper working order.
How long does your workmanship guarantee last?
The workmanship guarantee on tank water heater installs and repairs in Kelso is valid for a full 12 years from the original service date. This period aligns with many manufacturer tank warranties, giving you a single point of protection over the expected life span of most standard tank units. During those 12 years, you will never pay labor charges for the correction of a workmanship-related defect.
How does your workmanship guarantee interact with the manufacturer’s warranty on my tank water heater?
Think of the two warranties as working side by side: the manufacturer covers the water heater’s internal tank, burner, thermostat, and other factory components against material defects, while we cover every piece of labor required to install or repair those components. If a manufacturer-covered part fails, we handle the warranty paperwork, pick up the replacement part, and perform the swap under our workmanship guarantee so you are never hit with unexpected labor fees.
What should I do if I notice a problem after the installation or repair?
Call our Kelso office immediately at the number printed on your invoice, or submit a claim through the online portal. We will triage the symptoms over the phone to rule out simple fixes (like resetting the thermostat) and then dispatch a licensed plumber—usually the same technician who performed your original service—within 24 hours. There is no service-call fee, trip charge, or diagnostic fee for legitimate workmanship warranty claims.
Are there any exclusions or conditions that could void the workmanship guarantee?
The guarantee remains in force as long as the water heater is used for normal residential purposes, is not moved or altered by anyone other than our technicians, and receives routine maintenance (annual flushing, anode rod inspection, etc.). Damage caused by flooding, fire, freezing, or unauthorized modifications—such as installing a water softener bypass without proper isolation—falls outside the guarantee. We document every installation with photos to make future claim evaluations quick and transparent.
Does the workmanship guarantee apply to customers outside the Kelso city limits?
Yes. Although our shop is based in Kelso, we honor the same 12-year workmanship guarantee for homeowners in neighboring communities such as Longview, Castle Rock, Rainier, and Kalama. Travel surcharges that may have applied to your initial service do not apply to guarantee work, so you will never be billed mileage or after-hours fees for warrantied labor corrections.