- HEP Plumbing
- Reliable Hot Water

Reliable Hot Water
Reliable Hot Water | Tank Water Heater | Plumbing | Kelso
Nothing puts a chill on a Kelso morning like an unexpected cold shower. HEP’s reliable hot water plumbing team keeps that from happening by pairing friendly hometown service with the industry’s most dependable solutions. Whether you’re replacing an outdated unit or need fast repairs, our licensed technicians arrive on time, respect your space, and restore comfort with prices that are as warm as the water you’ll enjoy.
From precision installations that maximize energy efficiency to same-day fixes that let you get back to what matters, we handle every aspect of your tank water heater with care and expertise. Call today and discover why Kelso homeowners trust HEP to keep the hot water flowing—365 days a year.
FAQs
What size tank water heater do I need for my Kelso home?
The right size depends on the number of people in your household, how many bathrooms you have, and your daily hot-water habits (showers, laundry, dishwashing). As a rule of thumb, a 2–3 person household usually needs a 40-gallon (180 L) tank, 3–4 people need a 50-gallon (225 L) unit, and larger families may require 80 gallons (300 L) or more. During our free on-site assessment in Kelso, we measure your peak-hour demand and recommend a model that supplies ample hot water without wasting energy.
How often should my tank water heater be serviced?
Annual maintenance is ideal. A yearly inspection lets our licensed Kelso plumbers flush sediment from the tank, check the anode rod for corrosion, test the temperature-pressure relief valve, and verify thermostat settings. Regular service extends the unit’s lifespan, maintains efficiency, and helps you stay covered by the manufacturer’s warranty.
What are the common signs that my tank water heater needs repair or replacement?
Warning signs include running out of hot water faster than normal, rusty or cloudy water, rumbling or popping noises (caused by sediment buildup), water pooling around the base, erratic water temperatures, or a unit that is 10–12 years old. If you notice any of these issues, contact us for a prompt diagnostic visit; we’ll advise on repair versus replacement based on safety, cost, and expected remaining life.
How long does a replacement or new installation take, and will I be without hot water for long?
Most standard tank water heater replacements in Kelso take 2–3 hours once the new unit is on site. We schedule installations at a time convenient for you, drain and remove the old heater, make any required plumbing or electrical upgrades, and set up the new tank. Your hot water is typically restored the same day, minimizing downtime to just a few hours.
Are energy-efficient or high-recovery tank models available, and can you help with rebates?
Yes. We supply high-efficiency gas and electric storage tanks with improved insulation, low-NOx burners, or hybrid heat-pump technology that can cut energy use by 20–60 %. Our team is up to date on NSW and federal energy-saver rebates; we’ll handle the paperwork so you can claim any available incentives and reduce upfront costs.
Do you offer emergency hot water plumbing services in Kelso and the surrounding region?
Absolutely. Hot water outages rarely happen at a convenient time. Our 24/7 emergency service covers Kelso, Bathurst, and nearby suburbs. Call us any time for rapid response to leaks, burst tanks, or total hot water loss—our vans are stocked with parts for most major brands, so we can often fix the problem on the first visit.