Pipe Bursts
Pipe Bursts | Emergency Plumbing | Plumbing | Kelso
When a pipe bursts in the middle of the night and water is racing toward your floors, HEP’s local team in Kelso is already gearing up. Our 24/7 call-out service means you speak to a real person within seconds and see a fully stocked van at your door within the hour. From pinpoint leak detection to on-the-spot pipe replacement, we stop the damage fast, clean up the mess, and keep you informed every step of the way—all at clear, upfront pricing.
Every HEP technician is licensed, insured, and armed with cutting-edge tools to handle true emergency plumbing situations. We work neatly, respect your home, and back every repair with a workmanship guarantee so you can relax once the water is off and the lines are secure. When Kelso needs calm in the chaos of a burst pipe, homeowners know HEP is the name to trust.
FAQs
What should I do immediately after a pipe bursts in my Kelso home?
First, shut off the main water supply valve to stop the flow of water and minimise flooding. If it is safe, switch off electricity to affected areas. Next, open faucets to drain residual water from the system and relieve pressure. Move valuables away from the leak, place buckets or towels to collect water, and call our Kelso emergency plumbing team right away. While you wait for us to arrive, avoid using any plumbing fixtures to prevent further damage.
Are you really available 24/7 for burst-pipe emergencies in Kelso?
Yes. Pipe bursts rarely happen at convenient times, so our licensed plumbers are on-call 24 hours a day, 7 days a week—including nights, weekends, and public holidays. When you ring our emergency hotline, you will speak directly to a local dispatcher who will send the nearest qualified technician to your Kelso property immediately.
How fast can your emergency plumbers get to my property in Kelso?
Because we operate dedicated service vehicles strategically stationed around Kelso and the surrounding Borders region, our average response time is 30–60 minutes from the moment you call. Weather and traffic conditions can affect travel times, but we prioritise burst-pipe calls to ensure the quickest possible arrival.
Do you handle water-damage mitigation as part of your burst-pipe service?
Absolutely. Once the leaking section is isolated and repaired, our team can extract standing water, install temporary drying equipment, and assess structural materials for hidden moisture. If extensive restoration is required, we coordinate with certified water-damage specialists and can document the incident for insurance purposes.
How much will an emergency burst-pipe repair cost in Kelso?
Costs depend on the pipe location, material, extent of damage, and time of day. After a quick on-site inspection, we provide a transparent, itemised quote before any work begins. Typical emergency call-out fees start at £49, with repair bills ranging from £120 for a simple soldered joint to £600+ for major replacements or ceiling access work. We will always discuss options and keep you informed of any additional costs.
Can you help me prevent future pipe bursts during Kelso’s cold winters?
Yes. We offer preventative services such as insulating exposed pipes, installing frost-proof outdoor taps, checking boiler pressures, and conducting whole-house leak inspections. We can also fit smart leak-detection sensors that alert you via smartphone at the first sign of unusual water flow. Scheduling annual maintenance before temperatures drop is the best way to safeguard your plumbing system.