Leaking Cylinder
Leaking Cylinder | Emergency Plumbing | Plumbing | Kelso
When a hot-water cylinder springs a leak in Kelso, minutes matter. HEP’s seasoned plumbers arrive fast, isolate the fault, and safeguard your property before water damage spreads. From split copper joints to failing immersion heaters, we carry the specialist parts, modern tools, and know-how to restore your system with minimum disruption—all while keeping you informed and in control.
That rapid response is why households and local businesses trust us for emergency plumbing every day of the year. We operate 24/7, quote transparently, and stand by our repairs with a workmanship guarantee, giving you total peace of mind long after the cylinder has been sealed and the hot water is flowing again.
FAQs
How do I know if my hot-water cylinder is leaking and needs emergency attention?
Typical warning signs include constant dampness or puddles around the base of the cylinder, hissing or dripping sounds, unexplained drops in water pressure, rusty or discoloured hot water, and a sudden spike in energy or water bills. Because a faulty cylinder can burst and cause extensive flood damage, any visible leak should be treated as an emergency. If you notice these symptoms in your Kelso property, turn off the water supply and call our emergency plumber immediately.
What should I do while waiting for your emergency plumber to arrive?
1. Isolate the water: Locate the stop-cock (usually under the kitchen sink or where the mains pipe enters the house) and turn it off clockwise. 2. Switch off the cylinder’s power supply: For electric immersion heaters, turn off the breaker; for a gas system, switch off the boiler. 3. Contain the leak: Place towels, buckets, or trays under the drip to minimise water damage. 4. Relieve pressure: Open a hot-water tap downstairs to drain excess water from the system. 5. Stay safe: Keep children and pets away from the affected area and do not attempt major repairs yourself. Taking these steps will reduce damage until our Kelso emergency team arrives.
Are you really available 24/7 in Kelso and the surrounding Borders area?
Yes. Our emergency plumbing service operates 24 hours a day, 365 days a year, covering Kelso and neighbouring towns such as Jedburgh, Melrose, and Coldstream. Whether your cylinder starts leaking at 2 p.m. or 2 a.m., we have on-call engineers ready to respond. A live dispatcher will take your call at any hour and immediately assign the nearest qualified plumber.
How quickly can you reach my property in Kelso during an emergency?
Our central Kelso base allows us to reach most addresses in town within 30–60 minutes, traffic and weather permitting. For rural properties in the wider Scottish Borders, arrival is usually within 60–90 minutes. We give you an honest ETA when you call and provide live updates if conditions change.
Will a leaking cylinder always need to be replaced, or can it be repaired?
It depends on the source and severity of the leak: • Valve or fitting leak: Often fixed by tightening or replacing the faulty component. • Pipework leak: Usually repairable by re-soldering or replacing the damaged section. • Cylinder body corrosion or split seam: Typically requires full cylinder replacement for safety and insurance compliance. Our engineer will inspect the unit on site, explain the options, and provide a clear quote before any work begins. When replacement is necessary, we stock common cylinder sizes on the van or can source a compatible unit the same day from Kelso suppliers.
How much will an emergency call-out for a leaking cylinder cost?
Our pricing is transparent: a fixed emergency call-out fee covers travel and the first hour’s labour (quoted over the phone when you book). Parts and additional labour, if needed, are itemised before work continues. We do not charge hidden after-hours or weekend surcharges—rates are the same 24/7. We accept card, cash, and bank transfer, and we can provide digital invoices for insurance claims.