Boiler Gives Up
Boiler Gives Up | Emergency Plumbing | Plumbing | Kelso
When your boiler gives up the ghost on a frosty Kelso night, you need a team that treats your burst pipe or silent radiator like the urgent crisis it is. HEP’s local engineers are on-call 24/7, arriving fast with fully stocked vans, industry-leading diagnostics, and the know-how to restore warmth and running water before damp or frost can do their damage. We handle everything from leaking cylinders to mysteriously clunking pumps, and we’re happy to talk you through each step so you stay in control of the repair.
Our reputation is built on clear pricing, tidy workmanship, and friendly service that doesn’t clock off when most tradespeople do. One call connects you to Kelso’s most responsive emergency plumbing specialists, ready to protect your home, your comfort, and your peace of mind—no matter the hour.
FAQs
What should I do first when my boiler suddenly stops working in Kelso?
Start by switching the boiler off at the mains, then check basics such as the pressure gauge (it should normally sit between 1.0–1.5 bar), thermostat settings, and whether other gas or electrical appliances are still working. If nothing obvious fixes the problem, call our 24-hour emergency line. Continuing to reset or run a faulty boiler can cause further damage or create safety risks.
How fast can an emergency plumber reach my property in Kelso?
Because we have engineers based in and around Kelso, average response time inside the town is 30–60 minutes. During severe weather or peak periods we’ll give you a realistic ETA over the phone and keep you updated by text. For rural addresses outside TD5, allow a little longer, but we still prioritise true emergencies such as total heating loss in winter or suspected gas leaks.
Are your engineers qualified to work on every make and model of boiler?
Yes. All of our heating engineers are Gas Safe registered and regularly trained on the latest combi, system, and conventional boilers from Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, Viessmann, Grant and more. We also hold manufacturer accreditation for several brands, which means we can repair without invalidating warranties and have direct access to technical support and genuine parts.
Do you carry spare parts, or will I need to wait for a second visit?
Our vans stock the most commonly failed components—pumps, diverter valves, ignition electrodes, thermostats, PRVs, and seals. In roughly 80 % of call-outs we can complete the repair on the spot. If a specialist part is needed, we can usually collect it the same day from suppliers in Galashiels or Edinburgh and return to finish the job, keeping your downtime to a minimum.
How much does an emergency boiler repair cost?
We charge a transparent fixed call-out fee that covers the first hour on site, even if you call at 2 am. After that, labour is billed in 30-minute increments. You’ll receive a clear quotation before any parts are fitted. Typical costs range from £90–£140 for minor fixes; complex jobs involving major components can be higher. OAP and NHS staff discounts are available, and all work is covered by a 12-month workmanship guarantee.
Can you help me avoid future boiler breakdowns?
Absolutely. Once the immediate fault is resolved, we can schedule an annual boiler service, power-flush the heating system to remove sludge, install a magnetic system filter, and check that your controls and thermostat are calibrated correctly. Regular servicing not only reduces the risk of sudden failure but also keeps energy bills down and maintains your manufacturer’s warranty.