24/7 Emergency Line
24/7 Emergency Line | Emergency Plumbing | Plumbing | Kelso
When a pipe bursts at midnight or a water heater fails at dawn, HEP’s 24/7 emergency line plumbing team is already on the way. One quick call connects you to live, local experts who diagnose issues over the phone, dispatch fully licensed technicians, and arrive with stocked trucks ready to stop leaks, clear drains, and restore hot water. You’ll get upfront pricing, courteous service, and the confidence that every repair is backed by HEP’s satisfaction guarantee.
From historic Kelso cottages to new builds along the river, residents trust us for dependable emergency plumbing because we know the area, the codes, and the quickest routes to your door. Whether it’s a stubborn blockage, a frozen pipe, or a suspected gas leak, our plumbers work cleanly and safely, keeping you informed at every step so you can get back to normal fast—day or night, rain or shine.
FAQs
What kinds of issues count as a plumbing emergency, and when should I call your 24/7 line?
Any situation that risks flooding, sewage back-up, loss of water supply, burst pipes, gas leaks, or a complete blockage is considered an emergency. If the problem can cause property damage, health hazards, or leaves you without essential water or heating, call our Kelso emergency line immediately. If you are unsure, err on the side of caution—our dispatcher will help determine if an urgent visit is needed.
How fast can an emergency plumber reach my property in Kelso?
We have on-call technicians stationed throughout Kelso and the surrounding Borders area. In most cases we arrive within 30–60 minutes of your call, depending on traffic and weather conditions. When you ring, our dispatcher will give you an accurate ETA and keep you updated while the plumber is en route.
Are your services really available 24/7, even on weekends and public holidays?
Yes. Our hotline is staffed 24 hours a day, 365 days a year. Whether it’s 3 am on a Sunday or Christmas morning, a qualified, fully insured plumber is always on standby. You will never reach an answering machine; a live local operator will take your call at any hour.
Do you charge extra for after-hours or holiday call-outs?
We operate with a transparent pricing structure. While emergency call-outs outside normal business hours do carry a modest surcharge to cover overtime and mileage, you will receive the exact rate before we dispatch a plumber—no hidden fees or surprise add-ons. Diagnostic and labour charges are fixed; parts are billed at trade cost plus a small handling fee.
What should I do while waiting for the plumber to arrive?
If safe to do so, turn off the water supply at the nearest isolation valve or the main stopcock to prevent further damage. For leaks near electrical outlets, switch off the power to the affected circuit. Mop up standing water to reduce slip hazards, and open windows to improve ventilation if sewage or gas odours are present. Do not attempt complex repairs yourself; simply make the area as safe as possible until we get there.
Are your emergency repairs guaranteed, and will I need a follow-up visit?
All emergency work—including parts and labour—is backed by a 12-month workmanship guarantee and manufacturer warranties on components. In most cases we can provide a permanent fix on the first visit because our vans carry common parts and specialist tools. Should a follow-up be required—for example, to replace a section of pipework hidden behind walls—we will schedule it at your convenience and credit any emergency labour cost toward the final repair.