Solid Warranties
Solid Warranties | Tank Water Heater | Plumbing | Karns
When Karns homeowners need unshakable peace of mind along with reliably hot showers, they turn to HEP’s plumbing team. Our technicians handle every stage of your tank water heater selection, installation, and maintenance, pairing skilled workmanship with transparent, iron-clad warranties. From the moment we carry your new unit through the door to the follow-up visits that keep it running at peak efficiency, you get clear documentation and responsive support that outlasts ordinary guarantees.
Choose HEP and you’ll enjoy local, same-day service, upfront pricing, and warranties that actually cover what matters—parts, labor, and even future energy-saving upgrades. Whether your old unit is sputtering or you’re planning a proactive replacement, we make the entire process simple, affordable, and backed by a promise that your hot water—and your satisfaction—will never run cold.
FAQs
What tank water-heater brands do you install and warranty in Karns?
We service and install all major residential tank water-heater brands sold in the Karns area, including A. O. Smith, Rheem, Bradford White, State, and Whirlpool. Because we are factory-trained and hold active dealer agreements with these manufacturers, every heater we install automatically qualifies for the full manufacturer parts warranty, plus our own labor warranty. If you prefer a different brand or already have a unit purchased elsewhere, we can still install it and register the warranty as long as it meets local code and sizing requirements.
How long are your warranties on a new tank water heater?
Most standard glass-lined tank water heaters come with a 6-year manufacturer warranty on the tank and major components. When we install the unit, we add a complementary 1-year labor warranty that covers any workmanship issues or manufacturer-authorized part replacements. Upgrades are available: • 8-year extended parts and tank coverage, or • 10-year parts, tank, and labor coverage, including anode-rod replacement at year 6. All warranties begin on the installation date and are fully transferable to a new homeowner during the coverage period.
What does the Solid Warranties plumbing guarantee cover—and what is not covered?
Covered: • Any tank leaks or ruptures caused by manufacturer defects • Failure of factory-installed components such as the gas valve, thermostats, elements, T&P valve, and dip tube • All labor required for approved part replacements during the stated labor-warranty window • Code-required permits and disposal of the defective heater if a full replacement is authorized Not covered: • Damage from external water, fire, or freezing • Mineral or sediment buildup when annual flushing was not performed • After-market parts or field modifications • Electrical or gas supply issues unrelated to the heater • Consequential property damage (homeowners insurance usually covers this). We provide clear documentation at installation outlining these inclusions and exclusions.
How do I register or transfer my tank water-heater warranty?
1. NEW INSTALLATION: We handle the initial online registration with the manufacturer on the installation day, using the unit’s serial number and your contact information. You receive a confirmation email directly from the manufacturer within 48–72 hours. 2. HOME SALE OR TRANSFER: The warranty follows the unit, not the homeowner. If you sell your house in Karns, simply give the buyer the original warranty certificate and our installation invoice. They then call the manufacturer’s toll-free line (or complete a quick web form) to finalize the ownership change. 3. LANDLORDS & PROPERTY MANAGERS: We can register the warranty under the property address while listing you as the primary contact, allowing easy transfer to tenants or future buyers.
What maintenance do I have to perform to keep the warranty valid?
Both the manufacturer and our own labor warranty require reasonable maintenance: • Annual tank flushing to remove sediment (every 6 months if you have hard water) • Testing the temperature-and-pressure (T&P) relief valve once per year • Visual inspection for leaks or corrosion around fittings and shut-off valves • Keeping the area around the heater clear for ventilation (gas) or service access (electric) • Maintaining incoming water pressure below 80 psi or installing a pressure-reducing valve (PRV) If you want a hassle-free approach, enroll in our Water-Heater Maintenance Plan. For a low annual fee, we perform all tasks, document them for your records, and keep your warranty in full force.
What should I do if my tank water heater fails while still under warranty?
Step 1: Shut off power (electric breaker) or gas supply, and close the cold-water inlet valve to prevent further leakage. Step 2: Call our 24/7 warranty hotline at 865-555-HEAT. We prioritize no-hot-water and leaking-tank calls. Step 3: We verify the unit’s serial number, installation date, and warranty status in our database. Step 4: A licensed technician is dispatched—usually the same day in Karns—to diagnose the problem. If it’s a covered component, we file the claim with the manufacturer, obtain the replacement part or tank, and complete the repair or swap at no cost to you for parts (and no labor charge if you are still within the labor-warranty period). Step 5: We leave you with an updated service record, ensuring the remainder of your warranty continues without interruption.