Maintenance Plans
Maintenance Plans | Water Purification | Plumbing | Jonesborough
Imagine turning on any faucet in your Jonesborough home and knowing the water is clean, clear, and treated for long-term plumbing health. HEP’s Maintenance Plans pair expert inspections with cutting-edge water purification so contaminants don’t stand a chance, and neither do the mineral deposits that quietly shorten the life of pipes, fixtures, and appliances. Our licensed technicians test, tune, and optimize your system on a convenient schedule, preventing surprise breakdowns while saving you money on energy bills and bottled water.
With priority service, discounted repairs, and easy monthly pricing, you can relax while we handle everything from filter changes to system flushes. The result is healthier water, smoother-running plumbing, and the peace of mind that only a hometown team with decades of experience can provide. Protect your family and your investment—join the HEP family today and feel the difference every time you take a sip.
FAQs
What does your Water Purification Maintenance Plan include?
Our comprehensive plan covers two scheduled inspections per year, professional cleaning and sanitizing of the system, replacement of standard pre-filters and sediment cartridges, performance testing for flow rate and pressure, a full water-quality analysis (pH, hardness, TDS, chlorine, and iron), calibration of electronic monitors, and a written service report. You’ll also receive priority scheduling and a 10 % discount on any parts that fall outside routine maintenance.
How often will a technician visit my Jonesborough home?
Most residential systems benefit from service every six months, so our standard plan provides a spring and fall visit. However, if your household water demand is high or your source water is particularly hard or mineral-laden—common in some wells around Washington County—we may recommend quarterly visits. The exact frequency is confirmed after our initial assessment.
What types of water purification systems do you service under the plan?
Our licensed plumbers are trained to maintain reverse-osmosis systems, whole-house carbon filtration, UV disinfection units, iron/sulfur removal filters, and water softeners from all major brands. We also handle combination systems that integrate multiple technologies. If you own a specialty or proprietary unit, we’ll review the manufacturer’s guidelines to ensure we can support it before you enroll.
Why is routine maintenance important for my water filtration or softening system?
Regular service keeps filters from clogging, prevents bacterial buildup, and ensures the media beds regenerate properly, all of which protect water taste and safety. In areas like Jonesborough, where naturally hard water can scale pipes and appliances, a poorly maintained system can lose efficiency quickly—leading to higher energy bills and costly repairs. Scheduled maintenance extends equipment life and safeguards your family’s health.
Are filter replacements and consumables included in the plan cost?
Yes. Standard sediment, carbon, and polishing filters that are part of routine upkeep are provided at no additional charge. Specialty media (e.g., KDF, catalytic carbon) and UV lamps are discounted 10 % under the plan but billed separately because lifespans vary widely. Before each visit, we review your system history so you know exactly what items will be replaced and whether any extra costs apply.
What if I notice a drop in water pressure or an unusual taste between scheduled visits?
Your plan includes unlimited phone support and one no-charge diagnostic call per year outside the regular schedule. If you experience cloudy water, metallic taste, sulfur odor, or sudden pressure loss, call us right away. A technician will evaluate the issue within 24 hours. If the problem results from normal wear or filter failure, labor is covered—only non-covered parts would incur a discounted fee.