Background-checked Technicians
Background-checked Technicians | Plumbing | Johnson City
From broken pipes at dawn to water-heater woes after dark, Johnson City homeowners want more than quick fixes—they want peace of mind. That’s why every technician we send to your door is thoroughly background-checked, drug-tested, and trained to treat your home with the same care they’d give their own. You’ll recognize them by their clean uniforms, friendly smiles, and the way they roll out protective floor coverings before a single tool leaves the van.
Expect crisp communication, upfront pricing, and workmanship that stands up to East Tennessee’s toughest winters and steamiest summers. Whether it’s a tiny leak or a full-scale repipe, our crew arrives ready to solve the problem right the first time, backed by industry-leading warranties and the courteous service that has made HEP a local favorite for plumbing solutions since 2002.
FAQs
What does it mean that your technicians are “background-checked”?
Every plumber we send to your Johnson City home has passed a national criminal background screening, a driving record check, and a drug test. We repeat these checks annually, so you can feel confident that the person entering your home is trustworthy, professional, and fully vetted.
Are your plumbers licensed and insured to work in Johnson City?
Yes. All of our technicians hold current Tennessee state plumbing licenses and carry full general liability and workers’ compensation insurance. We also maintain a Johnson City business license. This protects you from financial responsibility if an accident occurs and ensures that our work meets state and local codes.
What types of plumbing services do you offer in Johnson City?
We handle everything from routine maintenance to emergency repairs, including leak detection, water-heater repair or replacement, drain cleaning, sewer line inspection, fixture installation, repiping, and backflow prevention. If water or gas runs through it, we service it.
How fast can you send a plumber to my Johnson City property?
For emergencies we offer 24/7 dispatch and can usually arrive within one hour anywhere in Johnson City or Washington County. For non-urgent calls, we provide same-day or next-day appointments, scheduled in convenient two-hour arrival windows so you’re not waiting all day.
Do you provide upfront pricing?
Absolutely. After diagnosing the issue, our technician will explain your repair or replacement options and quote a flat, all-inclusive price before any work begins. There are no hidden fees, overtime charges, or surprise add-ons—what we quote is what you pay.
What precautions do your plumbers take to protect my home?
Our technicians wear shoe covers, lay down clean drop cloths in work areas, and use dust barriers when needed. They carry disinfectant wipes and clean their work surfaces before leaving. We treat your home with the same care and respect we would our own, and we leave the area as clean—or cleaner—than we found it.