Emergency Support
Emergency Support | Toilet Upgrades and Replacements | Plumbing | Johnson City
When a clog turns catastrophic or an aging fixture finally gives out, you don’t have time to wait for tomorrow’s plumber. Johnson City homeowners count on HEP for fast, 24/7 emergency support that restores comfort and safeguards your property. Our licensed technicians arrive with fully stocked trucks, ready to diagnose the issue, stop leaks, and recommend smart solutions—including water-saving models that can lower utility bills and add value to your home.
Whether you’re facing a midnight overflow or planning ahead for improved efficiency, our specialists handle every step of toilet upgrades and replacements with precision. From removing the old unit and inspecting your plumbing lines to installing a sleek new toilet and hauling away debris, we leave your bathroom spotless and fully functional. Call HEP today and experience the courteous, same-day service that has made us Johnson City’s go-to team for plumbing peace of mind.
FAQs
What counts as a toilet plumbing emergency and how fast can you reach my Johnson City home?
A toilet problem is considered an emergency when it involves active leaking or flooding, a complete clog backed up into the bowl, sewer odors entering the living space, or any failure that leaves you without a functional toilet in the home. Because we maintain an on-call crew 24/7, our dispatcher can usually have a licensed plumber at any Johnson City address—and most surrounding communities such as Boones Creek, Elizabethton, and Jonesborough—within 60 minutes of your call. We arrive in fully stocked vans so most repairs or replacements are completed in a single visit.
What toilet upgrade options do you offer and which models save the most water?
We install the full spectrum of modern toilets, including: • High-efficiency 1.28 GPF WaterSense® round or elongated units • Dual-flush models (0.8 GPF for liquids / 1.28 GPF for solids) • Pressure-assist and power-flush systems for commercial-grade performance • Smart toilets with integrated bidet seats, night lights, and automatic flushing • Touchless flush valve retrofits for existing tanks • Comfort-height or ADA-compliant 17–19 inch bowl heights. WaterSense and dual-flush toilets typically reduce water usage 20-35 % compared with older 3.5 GPF fixtures, quickly paying for themselves on your JCPB water bill.
Can you handle complete toilet replacements and what does the process involve?
Yes. Once on site we: 1) shut off the supply, drain and sponge the tank/bowl, 2) unbolt and remove the old toilet, 3) inspect the closet flange and replace or repair it if corroded or broken, 4) install a new wax ring or rubber seal, 5) set and level the new toilet, 6) reconnect the supply line with a stainless-steel braided hose, 7) test-flush multiple times to confirm a leak-free seal, and 8) haul away the old fixture for eco-friendly disposal or recycling. The entire process usually takes 1.5–2 hours for a standard replacement.
I need a comfort-height or ADA-compliant toilet—can you help me choose the right one?
Absolutely. Comfort-height/ADA bowls sit 17–19 inches from floor to seat top, making it easier for seniors, taller users, and people with mobility issues to stand up and sit down. We carry several WaterSense-rated ADA toilets from Kohler, American Standard, and TOTO. Your plumber will measure your rough-in, discuss elongated vs. round bowl choices, and present price and feature comparisons so you select the best unit for your space, style, and budget.
How much will an emergency repair or full replacement cost, and do you offer financing in Johnson City?
After a quick on-site evaluation we give a flat, written price before any work begins. Typical ranges (labor + standard parts, tax included): • Minor emergency repair (flapper, fill valve, or supply line) $150 – $300 • Major repair (flange rebuild, pressure-assist component) $300 – $450 • Standard toilet replacement, including new WaterSense fixture, wax ring, and haul-away $450 – $1,000 Prices vary with model choice and complexity. We waive our $69 diagnostic fee when you authorize the work. We accept all major credit cards, debit, check, and offer 0 % interest financing for up to 6 months on projects over $500 via Synchrony Home.
Are your plumbers licensed and insured, and what warranties do you provide on toilet work?
Yes. Every technician holds a current Tennessee journeyman or master plumbing license and is covered by full liability and workers-comp insurance. We back our labor with a 1-year workmanship warranty, and most toilets we install carry a 5- to 10-year manufacturer’s warranty on china and mechanical parts. Should any workmanship-related leak or defect arise within the warranty period, we return and correct it at no cost to you.