Upfront Pricing
Upfront Pricing | Emergency Plumbing | Plumbing | Johnson City
When a burst pipe soaks your living room at midnight or a clogged sewer line threatens to back up during Sunday dinner, you don’t have time to haggle over costs—you need answers you can trust right now. That’s why HEP’s upfront pricing model is such a relief for Johnson City homeowners: before we ever lift a wrench, you’ll know the exact figure, free of hidden fees or last-minute surprises. One call brings a licensed, background-checked pro racing to your door with a fully stocked truck, ready to restore water flow, protect your property, and calm those frazzled nerves.
From frozen pipe repairs to water-heater blowouts, our team handles every kind of emergency plumbing crisis with 24/7 availability and a neighborly attitude. We live where you live, so we arrive fast, treat your home with respect, and back every repair with iron-clad guarantees. Panicking can wait—call HEP, and watch emergencies turn into solved problems.
FAQs
What counts as a plumbing emergency and how fast can you reach me in Johnson City?
A plumbing emergency is any situation that threatens to damage your property, create an unsanitary environment, or leave you without essential water service—burst pipes, sewage backups, gas leaks, overflowing toilets, and major water heater failures are the most common examples. Because these issues can’t wait, our on-call team is available 24/7/365 and typically arrives anywhere in Johnson City within 60 minutes of your call. Our dispatch system tracks the closest technician to minimize travel time, even during nights, weekends, and holidays.
Do you really provide upfront pricing for emergency plumbing work?
Yes. After a quick visual inspection and diagnostic test, your technician will present a written, flat-rate quote that includes labor, parts, and any after-hours dispatch fee. You approve the price before we start, so you know the full cost—even if the repair takes longer than expected. No hidden charges, overtime multipliers, or surprise add-ons will appear on your final invoice.
Which neighborhoods and surrounding areas do you cover for emergency calls?
Our emergency service hub is in Johnson City, but we also cover the surrounding communities: Jonesborough, Gray, Elizabethton, Piney Flats, Colonial Heights, Boones Creek, and most of Washington, Carter, and Sullivan counties. If you’re unsure whether your address is in our service zone, call our 24-hour line and we’ll confirm in seconds.
Are your emergency plumbers licensed, insured, and background-checked?
Absolutely. Every field technician holds a Tennessee journeyman or master plumbing license, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. We also provide ongoing safety and code-compliance training so you receive knowledgeable, professional service every time.
What should I do before the emergency plumber arrives?
If water is leaking, locate your home’s main shut-off valve (usually near the meter or where the main line enters the house) and turn it clockwise to stop water flow. For gas line issues, evacuate immediately and call 911 after contacting us. Avoid using electrical appliances near standing water, and clear a path so the plumber can access the problem area quickly. Gathering any warranty papers or previous repair invoices can also speed up the diagnosis.
Is there an extra fee for after-hours or weekend emergencies?
We charge a modest, flat emergency dispatch fee that’s already included in the upfront price we quote—there are no percentage markups or escalating hourly rates for nights, weekends, or holidays. The price you authorize covers the entire job, and every repair is backed by our 1-year parts and labor warranty for your peace of mind.