Rapid Arrival
Rapid Arrival | Emergency Plumbing | Plumbing | Johnson City
When a frozen pipe bursts at dawn or a water heater gives out during your weekend barbecue, you want HEP’s Rapid Arrival Plumbing on the way—fast. Our Johnson City crew is on call 24/7, equipped with fully stocked trucks and real-time GPS dispatching so we can be at your door in minutes, not hours. From pinpoint leak detection to complete drain clearing, we handle the chaos while you get back to life, confident your home is protected by certified, background-checked professionals.
Locally rooted and family-owned, HEP treats every customer like a neighbor, offering upfront pricing, tidy workmanship, and industry-leading warranties. Keep our number handy for any future surprises; when the unexpected strikes, remember that reliable emergency plumbing is only a call away in Johnson City.
FAQs
How quickly can your emergency plumbers arrive at my Johnson City home or business?
Because we stage fully stocked service vans throughout Washington, Carter, and Sullivan counties, an on-call technician can usually reach any address in Johnson City in 60 minutes or less—often within 30 minutes for central neighborhoods. Our dispatchers use GPS to send the closest licensed plumber the moment your call is received, 24/7/365.
What types of plumbing emergencies do you handle?
We’re equipped to resolve burst or frozen pipes, overflowing toilets, sewer line backups, gas leaks, malfunctioning water heaters, sump pump failures, slab leaks, and any sudden water or wastewater leak that could damage property or create a health hazard. If water is gushing, drains are backing up, or you smell gas, treat it as an emergency and call us immediately.
Are your emergency plumbing services available after hours, on weekends, and during holidays?
Yes. Our rapid-arrival team is on standby around the clock—including nights, weekends, and all major holidays. We never use an answering machine; a live dispatcher answers every call, collects critical information, and sends the nearest certified plumber to your location right away.
Will I be charged extra for calling at night or on a holiday?
We do apply an emergency service fee to cover overtime labor and after-hours logistical costs, but we never inflate material prices or hide surprise add-ons. Before any work begins, your technician performs a quick assessment and provides a clear, written quote so you know exactly what the total cost will be.
What should I do while waiting for the plumber to arrive?
If safe to do so, shut off the main water valve (usually located near the water meter or where the main line enters the building) to stop further flooding. For gas leaks, leave the building immediately and call both us and your utility company from a safe distance. Avoid using electrical appliances in wet areas, and move valuable items away from standing water. Our dispatcher can walk you through additional safety steps tailored to your situation.
Are your emergency plumbers licensed, insured, and prepared for immediate repairs?
Absolutely. Every rapid-arrival technician holds a Tennessee Journeyman or Master Plumber license, carries full liability and workers’ compensation insurance, and travels with a van stocked with common repair parts, commercial-grade tools, pipe thawing equipment, and water extraction pumps. In most cases, we can complete the repair on the first visit without waiting for parts.