Industry-leading Guarantees
Industry-leading Guarantees | Emergency Plumbing | Plumbing | Johnson City
When pipes burst at midnight or water heaters call it quits on a holiday weekend, Johnson City homeowners turn to HEP for fast, fuss-free emergency plumbing solutions. Our certified technicians arrive in fully stocked trucks, diagnose the issue in minutes, and back every repair with industry-leading guarantees that protect your time, your home, and your wallet. From the moment you call, you’ll know exactly what to expect—up-front pricing, tidy workmanship, and a job done right the first time.
We stand behind every service with a 100% Satisfaction Guarantee, a Lifetime Workmanship Warranty, and our legendary “We’ll Be There or the Service Is Free” promise. Whether it’s a flooded basement or a stubborn clog, HEP takes the stress out of emergencies so you can get back to what matters most. Don’t wait—hit the panic-button with confidence and let the local pros handle your emergency plumbing needs today.
FAQs
What qualifies as a plumbing emergency and how fast can you arrive in Johnson City?
A plumbing emergency is any situation that threatens your safety, property, or access to clean water—such as burst pipes, major leaks, sewage backups, overflowing toilets, or no water pressure. Because every minute counts, we offer a 60-Minute Arrival Guarantee anywhere in Johnson City. Once your call is dispatched, a licensed technician is on the way, GPS-tracked, and you’ll receive text updates so you know exactly when help will arrive.
Do you offer any guarantees on emergency plumbing repairs?
Yes. All emergency repairs are backed by three iron-clad promises: (1) 100% Satisfaction Guarantee—if you’re not happy, we’ll make it right at no additional cost; (2) Lifetime Workmanship Warranty—any defect in our labor is repaired free for as long as you own the home; and (3) Parts & Materials Guarantee—manufacturer-backed warranties are filed and honored by us, so you never deal with paperwork.
Are your plumbers licensed and insured in Tennessee?
Absolutely. Every technician carries a current Tennessee Journeyman or Master Plumbing License, undergoes annual background checks, and is covered by $2 million in liability insurance and full workers’ compensation. This protects you from liability and ensures your repair meets state and local codes in Johnson City.
How transparent is your pricing for emergency services, and will there be any hidden fees?
We follow an Up-Front Flat-Rate Pricing policy. Before work begins, your plumber provides a written quote that includes labor, parts, and taxes. Once you approve, that price is locked in—even if the job takes longer than expected. There are no after-hours surcharges, trip fees, or surprise add-ons. We also price-match any licensed competitor who offers the same scope of work and warranty.
What precautions do you take to protect my home during an emergency repair?
Our Clean-Home Guarantee means we treat your property with the same care as our own. Technicians wear shoe covers, lay down waterproof drop cloths, and isolate the work area to prevent further water damage. We carry commercial wet/dry vacuums, dehumidifiers, and antimicrobial treatments on every truck, allowing us to begin mitigation immediately. After the repair, we clean the work area and haul away any debris.
Can you assist with insurance claims following water damage from a plumbing emergency?
Yes, we have a dedicated Claims Support Team familiar with all major homeowners-insurance carriers serving Johnson City. Upon request, we provide detailed photographs, moisture-mapping reports, and line-item invoices that meet Xactimate standards. We can also communicate directly with your adjuster to expedite approval and payment, reducing stress and out-of-pocket costs for you.