Fully Stocked Trucks
Fully Stocked Trucks | Emergency Plumbing | Plumbing | Johnson City
When a pipe bursts at midnight or a water heater fails before dawn, Johnson City homeowners don’t have time to hunt for parts or wait for a second visit. That’s why HEP’s fleet of bright yellow vans roll out already packed with hundreds of valves, fittings, and specialty tools—everything our licensed pros need to diagnose and repair your issue on the spot. From sewer line backups to sneaky slab leaks, we show up ready, so you can get back to a dry, comfortable home faster.
Our commitment to rapid, reliable emergency plumbing service goes beyond stocking shelves on wheels. You’ll receive clear pricing before work begins, friendly technicians who respect your space, and a workmanship guarantee backed by decades of local experience. Day or night, one call to HEP delivers peace of mind and a fully prepared team at your door.
FAQs
What plumbing situations count as an emergency and warrant an immediate call?
Any issue that risks water damage, health hazards, or loss of essential service is an emergency. Common examples include burst or leaking pipes, sewer line backups, overflowing toilets, water heater failures, gas line leaks, and complete loss of water service. If you are unsure, call us—our dispatcher will help determine the urgency and send a technician right away if needed.
How does having fully stocked trucks speed up my repair?
Each of our service vehicles is organized like a mobile warehouse, carrying hundreds of replacement parts, modern diagnostic tools, pipe and fitting sizes, water-heater components, sewer augers, and even water-damage mitigation gear. Because the technician arrives with everything on board, 90% of repairs are completed in a single visit—no time wasted driving back to the shop or waiting for suppliers to open.
What areas around Johnson City do you cover, and how fast can you get here?
Our emergency crews are strategically stationed throughout Johnson City and the surrounding communities of Elizabethton, Jonesborough, Gray, Piney Flats, and Unicoi. During normal traffic conditions we reach most addresses within 30–60 minutes. Severe weather or mountain roads can lengthen travel time slightly, but GPS-enabled dispatching lets us send the closest available truck to you for the fastest response.
Do emergency calls cost more than regular plumbing visits?
Because emergencies often occur after hours, on weekends, or on holidays, there is an additional dispatch fee to cover overtime staffing and rapid mobilization. That fee is quoted up-front when you call, and all labor and material costs are presented for approval before work begins—no surprises. We waive the emergency fee for situations caused by our previous workmanship or under warranty.
What should I do while waiting for the plumber to arrive?
First, shut off the closest water isolation valve or the main water supply to minimize flooding. For water heaters, switch the breaker to "OFF" or turn the gas control to "PILOT." If you suspect a gas leak, evacuate the property and call 911. Avoid using drain cleaners or sticking tools into fixtures—they can worsen damage. Take photos of the affected area for insurance purposes and keep children and pets away from the hazard.
Are your emergency technicians licensed, insured, and background-checked?
Yes. Every plumber on our emergency roster holds a Tennessee journeyman or master plumbing license, carries full liability and workers’ compensation insurance, and has passed state and national background screening. We also require ongoing training in safety protocols, code changes, and customer service so you can feel confident inviting us into your home at any hour.