Certified Technicians
Certified Technicians | Emergency Plumbing | Plumbing | Johnson City
When a burst pipe floods your kitchen at 2 a.m. or a water heater quits on the coldest night of the year, you need help right away—no excuses, no voicemail. HEP’s certified technicians are on call 24/7 throughout Johnson City, arriving fast with fully stocked trucks and the expertise to diagnose and fix the problem on the first visit. Homeowners and businesses alike count on our courteous professionals for transparent pricing, respectful service, and repairs that hold up long after the crisis has passed.
Whether it’s a hidden leak undermining your foundation or a sewer backup threatening your family’s health, our team treats every call like the urgent situation it is. From precision leak detection to complete pipe replacement, we leverage industry-leading tools and years of hands-on experience to restore your plumbing—and your peace of mind—without delay. When minutes matter, trust HEP to turn chaos into comfort with prompt, reliable emergency plumbing solutions that keep Johnson City flowing.
FAQs
What qualifies as a plumbing emergency, and when should I call your certified technicians?
A plumbing emergency is any situation that threatens your safety, property, or daily routine—such as burst pipes, major leaks, sewage backups, overflowing toilets, or loss of hot water during freezing weather. If shutting off the water supply doesn’t stop the problem or you risk water damage, mold growth, or health hazards, call our Johnson City emergency team immediately. We’re on-call 24/7 and can quickly assess whether the issue requires urgent dispatch.
Are your plumbers licensed, insured, and certified to work in Johnson City?
Yes. Every technician on our emergency response team holds a Tennessee state plumbing license, OSHA safety training, and manufacturer certifications for key systems (e.g., Bradford White, Navien, and Zoeller). Our company carries full general liability and workers’ compensation insurance, and we stay current with Johnson City and Washington County permitting requirements. This ensures repairs meet code and protects you from liability.
How fast can you arrive for an emergency plumbing call in Johnson City?
Our dispatch center is local, so we average a 30–60 minute arrival time anywhere within Johnson City limits and many surrounding neighborhoods, including Pine Crest, Watauga, and Telford. During severe weather or city-wide events, we prioritize calls by severity but still aim to be on-site within the hour. You’ll receive text or phone updates with the technician’s ETA and name for your peace of mind.
Do you charge extra for nights, weekends, or holidays?
We believe transparent pricing is crucial in emergencies. While our standard diagnostic fee applies 24/7, we do NOT add hidden overtime or “after-hours” surcharges. Once the technician diagnoses the issue, you’ll receive a flat-rate written estimate that includes labor, parts, and tax. No work begins until you approve the price, and financing options are available for unexpected major repairs.
What can I do before the emergency plumber arrives to limit damage?
First, locate and shut off the main water valve—typically found where the water line enters the home near the water heater or meter. If only a fixture is affected, turn off its localized shut-off valve. Next, switch off electricity in rooms where water is leaking to prevent shock hazards. Move valuables and electronics away from wet areas, and place towels or buckets to collect water. Do NOT use chemical drain cleaners or attempt pipe repairs with duct tape, as this can worsen the damage. Our technician will handle the rest.
Do your emergency repairs come with a warranty?
Absolutely. All emergency service work is backed by a minimum 1-year parts and labor warranty, and many replacement fixtures or water heaters carry extended manufacturer warranties of up to 6–10 years. If a repair we performed fails within the warranty period, we’ll return promptly at no cost. We also provide a written completion report and can schedule follow-up inspections to ensure your plumbing system remains problem-free.