Workmanship Guarantee
Workmanship Guarantee | Tankless Water Heater Install | Plumbing | Jellico
Imagine endless hot showers, lower energy bills, and the peace of mind that comes from knowing the job was done right the first time. HEP’s workmanship guarantee means our licensed technicians stand behind every tankless water heater install in Jellico, treating your home with the same care and precision they would their own. From arriving on schedule to meticulous cleanup, we make upgrading to on-demand hot water a seamless, stress-free experience.
With a sleek tankless unit expertly mounted, you’ll free up valuable space and enjoy hot water that never runs out—backed by HEP’s promise to fix any installation-related issue at no cost. Ready to future-proof your plumbing and take advantage of unsurpassed craftsmanship? Give our friendly team a call today and discover why Jellico trusts HEP for superior comfort that lasts.
FAQs
What does your workmanship guarantee cover for a tankless water heater installation?
Our workmanship guarantee covers every aspect of the labor we provide when installing your tankless water heater in Jellico. This includes secure mounting of the unit, correct gas or electrical connections, watertight supply and recirculation lines, proper venting, condensate drainage, and compliance with all local plumbing and mechanical codes. If a problem arises because something was installed incorrectly, we’ll return, repair, or reinstall at no cost to you.
How long is your workmanship guarantee valid?
We stand behind our labor for a full five (5) years from the date of installation. During that period, any issue that can be traced back to our installation practices is covered 100 % for parts we supplied and all labor involved in putting things right.
Does the workmanship guarantee also cover manufacturer defects or parts failures?
Manufacturer defects—such as a faulty heat exchanger or electronic board—are covered by the water heater’s factory warranty, not the workmanship guarantee. However, if a warrantable defect requires us to remove and reinstall a part we originally installed, our labor to do so is free during the five-year workmanship-guarantee period.
What should I do if I experience a problem that I think is covered under the guarantee?
Call our Jellico office at the number on your invoice or submit a service request through our website. One of our technicians will schedule a visit, diagnose whether the issue is workmanship-related, and perform any corrective work at no charge if it is. We aim to respond to guarantee calls within one business day.
Are there any maintenance requirements to keep the workmanship guarantee in effect?
Yes. Tankless manufacturers require annual flushing and descaling to maintain efficiency and protect internal components. Our guarantee remains in force as long as you follow the manufacturer’s maintenance schedule (we offer reminder messages and discounted service plans). Neglecting prescribed maintenance could void both the factory warranty and our workmanship guarantee.
Do you honor the same workmanship guarantee outside Jellico city limits?
Absolutely. The five-year workmanship guarantee applies to all tankless water heater installations we perform within a 30-mile radius of Jellico, including communities such as Elk Valley, Pioneer, and Williamsburg, KY. Travel fees may apply for locations beyond that radius, but the scope and duration of the guarantee remain identical.