- HEP Plumbing
- Prompt Repair

Prompt Repair
Prompt Repair | Tank Water Heater | Plumbing | Jellico
When that first splash of icy water shocks you awake, Jellico’s own HEP is already on the way. Our licensed technicians arrive with fully stocked trucks, ready to troubleshoot any make or model of tank water heater and deliver a dependable repair before the day’s coffee cools. You’ll get honest answers, upfront pricing, and a solution tailored to your budget—because cold showers and hidden fees should never be part of your morning routine.
From rusty water and rumbling noises to pilot lights that refuse to stay lit, HEP handles every symptom with skill and courtesy. We protect your floors, clean up our workspace, and back each repair with solid warranties for lasting peace of mind. Call us any time—day, night, or weekend—and discover why Jellico families trust HEP for fast, friendly tank water heater service that keeps the hot water flowing and the household happy.
FAQs
What are the most common signs that my tank water heater in Jellico needs repair?
Watch for inadequate hot-water supply, water that turns rusty or has a metallic odor, popping or rumbling sounds from the tank, water pooling around the unit, or the circuit breaker/gas burner shutting off repeatedly. Any of these symptoms usually indicate sediment buildup, a failing heating element, a leaking tank, or thermostat issues that should be inspected promptly.
How quickly can your plumbers arrive for an emergency tank water heater repair in Jellico?
We offer same-day and 24/7 emergency service in Jellico and the surrounding Campbell County area. In most cases, a licensed technician can be at your door within 1–2 hours of your call, fully stocked with common replacement parts so repairs can begin immediately.
Do you service every brand and size of traditional tank water heaters?
Yes. Our team is factory-trained on all major tank water heater brands—Rheem, Bradford White, AO Smith, Whirlpool, GE, State, and more—ranging from compact 20-gallon units to large commercial 120-gallon models. We handle gas, electric, and hybrid heat-pump styles and carry OEM-approved parts to protect your warranty.
What does a typical tank water heater repair include, and how long will it take?
After a safety shut-off and diagnostic check, we may flush sediment, replace heating elements or thermostats, install new anode rods, repair pressure-relief or drain valves, or fix minor leaks. Most repairs take 1–3 hours on site. If the tank itself is ruptured, we’ll recommend replacement rather than repair for safety reasons.
Is repairing my older water heater cost-effective, or should I replace it?
We weigh repair costs against the unit’s age and efficiency. If your water heater is under 8 years old and the tank is intact, repairing a thermostat, element, or valve is usually economical. Units older than 10–12 years, especially those with corrosion or multiple failures, often cost more to run and may be better replaced with a newer high-efficiency model to cut energy bills and future repair expense.
How can I prevent future water heater problems after the repair?
Schedule an annual maintenance visit to flush sediment, test the pressure-relief valve, and inspect the anode rod. Keep the thermostat at 120°F to reduce stress on components, install a whole-house water softener if you have hard water, and check around the tank monthly for moisture or rust. Preventive care can double your heater’s lifespan and ensure reliable hot water for your Jellico home.