Frozen Lines
Frozen Lines | Emergency Plumbing | Plumbing | Jellico
When Jellico’s winter chill turns your water lines into solid ice, HEP’s seasoned pros jump into action. Our licensed plumbers arrive fast—armed with pipe-safe thawing equipment, thermal imaging, and decades of local know-how—to restore flow before burst lines create costly damage. We treat your home like our own, laying protective mats, monitoring pressure as we work, and keeping you informed every step of the way.
Day or night, a live local dispatcher connects you to our 24/7 emergency plumbing team, so help is always minutes away. From hidden crawl-space supply lines to exposed outdoor spigots, we chase the freeze wherever it hides, guarantee our workmanship, and back it with straightforward, no-surprise pricing. One call to HEP and winter worries melt away.
FAQs
What should I do if my pipes are frozen but have not burst yet?
Turn off the main water supply immediately, keep the faucet open to relieve pressure, and gently warm the pipe with a hair dryer or space heater—never an open flame. If you cannot locate the frozen section or water flow does not resume within 30 minutes, call our Jellico emergency plumbing team. Quick professional thawing reduces the chance of cracks and expensive water damage.
How fast can your emergency plumbers reach my home or business in Jellico?
Because we are headquartered in Jellico and keep technicians on 24/7 standby during winter, our average on-site response time is 45 minutes or less within city limits and surrounding Campbell County communities. Dispatchers use GPS routing to send the nearest fully stocked service vehicle so thawing and repairs can start immediately.
Will thawing a frozen line damage my plumbing system?
Not when it is done correctly. Our licensed plumbers use controlled heat blankets, low-pressure steam, or hot-water circulation pumps that raise pipe temperature gradually. We also perform a pressure check afterward to make sure joints and valves are intact. DIY methods such as propane torches or boiling water frequently crack pipes or melt solder, so professional thawing is the safest option.
Do you offer preventative services to keep my pipes from freezing again?
Yes. After the emergency is resolved, we can insulate exposed supply lines, install heat tape with built-in thermostats, seal foundation openings, and adjust crawl-space ventilation. We also offer annual winterization inspections that include draining outdoor spigots and checking for hidden air leaks. Preventive work is far less expensive than repeated emergency calls.
How much does emergency frozen-pipe service cost in Jellico?
Our upfront pricing begins at $99 for diagnosis and first-hour labor. Thawing a simple section of copper or PEX line typically ranges from $175 to $250. If a pipe has burst, repairs can add $150 to $400 depending on accessibility and material. We waive after-hours fees for Jellico residents when outside temperatures drop below 15°F, and we provide written estimates before work starts.
Are repairs for frozen pipes covered by homeowners insurance?
Most standard policies cover water damage caused by a sudden pipe burst, but not the cost to thaw a pipe that hasn’t leaked. Coverage also depends on demonstrating that reasonable preventive measures—such as maintaining indoor heat—were in place. We document the incident with photos and a certified plumber’s report to streamline your claim with insurers serving the Jellico area.