Emergency Response
Emergency Response | Plumbing | Jasper
When a pipe bursts at midnight or a stubborn clog threatens your weekend plans, HEP’s Emergency Response Team in Jasper is already on the way. Our licensed technicians arrive with fully stocked vans, state-of-the-art leak-detection gear, and the know-how to restore water flow before damage spreads. From frozen lines in the Rockies to overflowing fixtures downtown, we tackle every crisis with calm expertise and transparent, upfront pricing—no surprises, just swift solutions.
Because every minute counts, we keep live dispatchers on call 24/7 and guarantee honest updates until the job is done. Homeowners, restaurants, and hotels across Jasper trust us for dependable plumbing repairs that last, reinforced by solid warranties and a satisfaction promise. Save our number now, and let HEP turn any water emergency into a brief interruption rather than a lasting headache.
FAQs
What counts as a plumbing emergency and when should I call?
Any situation that risks water damage, property damage, loss of essential service, or health hazards is an emergency. Common examples include burst or frozen pipes, sewage backups, overflowing toilets, gas-water heater leaks, no water pressure, and major leaks that can’t be contained. If shutting off the fixture valve or main shut-off doesn’t fully stop the problem—or if you’re unsure how to do so—call our emergency line right away.
How fast can your emergency plumber reach me in Jasper?
We maintain a rotating on-call crew stationed in and around Jasper so we can typically arrive within 60 minutes of your call—often sooner for addresses inside city limits. For rural locations in Dubois County and neighboring communities, our dispatch team will give you a real-time ETA based on GPS tracking so you know exactly when help is on the way.
Are your emergency services really 24/7, even on holidays?
Yes. Plumbing disasters don’t wait for business hours, so neither do we. Our phone lines, text line, and online chat are monitored around the clock, 365 days a year—including nights, weekends, and all major holidays. You’ll always reach a live local dispatcher who can send a licensed technician immediately.
What should I do while I’m waiting for the plumber to arrive?
1. Shut off water at the closest fixture valve; if water is still flowing, turn off the main shut-off where the supply enters your home. 2. If safe, unplug electrical devices in the affected area. 3. Place towels, buckets, or a wet/dry vacuum to catch or remove standing water. 4. Avoid using chemical drain cleaners—they can worsen the problem and endanger our technicians. 5. Take photos of the damage for insurance purposes. 6. Keep children and pets away from the area until repairs are complete.
Will I get an upfront price and are there extra overtime fees?
Before any work begins, our technician diagnoses the issue and provides a written quote that includes parts, labor, and the emergency dispatch fee. There are no hidden overtime multipliers—what you approve is what you pay. If additional problems are discovered once we open walls or pipes, we’ll explain options and pricing before proceeding.
Are your plumbers licensed, insured, and is the work guaranteed?
Absolutely. Every emergency technician is state-licensed, background-checked, and continually trained in the latest code requirements. We carry full liability and workers’ compensation insurance for your protection. All emergency repairs are backed by a one-year workmanship warranty, and many parts come with extended manufacturer warranties. If an issue recurs within the warranty period, we’ll return promptly at no charge.