Water Heater
Water Heater | Emergency Plumbing | Plumbing | Jasper
When the water in Jasper suddenly turns ice-cold or your tank starts gushing rusty torrents, every minute counts. HEP’s certified technicians are on call for 24/7 dispatch, arriving fast with fully stocked trucks to diagnose, repair, or replace any model of water heater. From burst pressure valves to failed heating elements, we tackle the problem on the spot so you can get back to warm showers and peace of mind. When you need emergency plumbing, you need a crew that never clocks out.
Locally owned and rooted in Tennessee hospitality, HEP backs every fix with transparent pricing, clear communication, and a satisfaction guarantee. We treat your home with the same care we’d give our own—laying protective mats, cleaning up afterward, and walking you through preventative tips to keep future surprises at bay. Call, click, or text, and discover why neighbors in Jasper trust HEP whenever hot water—and comfort—are on the line.
FAQs
What situations are considered a water-heater emergency and when should I call you right away?
Any time the water heater is leaking, producing no hot water, emitting a burning smell, making loud banging or hissing noises, or tripping the breaker repeatedly, it is considered an emergency. These symptoms can indicate tank rupture, gas leaks, electrical faults, or dangerous pressure buildup. If you notice any of these signs—or simply feel unsafe—turn off the water heater’s power/gas supply if you can do so safely and call our 24-hour hotline immediately.
How fast can your emergency plumbing team reach my home or business in Jasper?
Because we keep fully stocked service vehicles stationed throughout Jasper, our on-call technicians can typically arrive within 60 minutes of your call—often sooner within city limits. You will receive a confirmed ETA by text or phone as soon as your job is dispatched, and our technicians will keep you updated if traffic or weather causes any delay.
Can you service every type and brand of water heater, including tankless units?
Yes. Our licensed plumbers are trained on gas, electric, hybrid, and tankless water heaters from all major manufacturers (Rheem, Bradford White, AO Smith, Navien, Rinnai, Stiebel Eltron, and more). We carry common replacement parts on our trucks, and if a specialty component is needed we have supplier accounts that allow us to source most items the same day—even after hours.
Is there anything I should do while waiting for the emergency plumber to arrive?
If it is safe, shut off the water supply valve located on the cold-water inlet pipe at the top of the heater, or use the main shut-off for the building. For gas models, turn the gas control knob to the “OFF” position; for electric units, switch the breaker off. Mop up standing water to reduce damage and avoid walking through pooled water if electrical components may be submerged. Do not attempt to remove the drain valve or open the temperature-pressure relief valve unless instructed by a professional.
How much does emergency water-heater service cost and will I get an upfront price?
Our emergency dispatch fee for calls outside regular business hours is a flat $75, which is waived if you proceed with the repair. Once we evaluate the heater on-site, we provide a written, upfront quote that covers parts, labor, and any after-hours surcharges—so you know the exact price before we begin. We also offer financing options for larger replacements and accept all major credit cards.
Do you provide after-hours or weekend repairs and are your repairs guaranteed?
Absolutely. We operate 24/7/365—including nights, weekends, and holidays—to ensure Jasper residents are never without hot water. All repairs come with a minimum one-year parts and labor warranty, and new water-heater installations include the manufacturer’s tank warranty plus our own workmanship guarantee. If an issue recurs within the warranty period, we will return at no charge to make it right.