Emergency Service
Emergency Service | Emergency Plumbing | Plumbing | Jasper
When a burst pipe turns your basement into a wading pool or a clogged main line brings the whole household to a standstill, you don’t have time to hunt for a plumber who “might” answer the phone. HEP’s team is on-call 24/7, arriving in fully stocked vans so repairs begin the moment we step through the door. From leak detection and water-heater breakdowns to sewer backups and gas line issues, our licensed experts restore safety and comfort fast—often in a single visit—while clearly explaining every option before work starts. That’s the peace of mind only true emergency plumbing professionals can deliver.
Locally rooted in Jasper, we treat your home with the respect of a trusted neighbor: shoe covers on, messes cleaned up, fair pricing up-front, and workmanship backed by solid guarantees. Save our number, and when life throws you a watery curveball, call HEP for prompt, reliable emergency plumbing service that never sleeps—so you can.
FAQs
What issues are considered a plumbing emergency and warrant an immediate call?
Anything that risks water damage, health hazards, or loss of essential service is an emergency. This includes burst or frozen pipes, sewer backups, major leaks, overflowing toilets, gas or water heater leaks, blocked main drains, and sudden loss of water pressure. If you are unsure, call us—our on-call dispatcher will help you determine whether you need immediate service or a scheduled visit.
Are your plumbers available 24/7 in Jasper and how quickly can you get here?
Yes. We maintain a rotating team of licensed plumbers on standby 24 hours a day, 7 days a week—including nights, weekends, and holidays. Because our technicians are strategically based around Jasper, average arrival time is 45 minutes or less within city limits and 60–75 minutes for outlying areas such as Curry, Thach, or Smith Lake.
What parts of Jasper and the surrounding region do you serve, and do you charge extra travel fees?
We cover all Jasper ZIP codes (35501, 35502, 35503, etc.) and neighboring communities in Walker County. Travel within a 25-mile radius is included in our standard emergency service call. For locations beyond that range, a small mileage surcharge is quoted up-front so there are no surprises.
How is emergency plumbing priced and will I know the cost before work begins?
Our emergency service call includes an on-site assessment and a written estimate. You approve the price before we start any repairs. Rates vary with time of day, parts needed, and complexity, but we use flat-rate pricing—no hourly surprises. We accept major credit cards, checks, and have financing options for large repairs.
What can I do to minimize damage while waiting for the plumber to arrive?
1) Shut off the main water valve or the fixture’s supply valve. 2) Turn off the water heater’s gas or power supply if it’s leaking. 3) Open faucets to relieve pressure and drain remaining water. 4) Move valuables away from affected areas and use towels or buckets to collect water. 5) If sewage is backing up, avoid using sinks, toilets, or washing machines. 6) Never use electrical devices near standing water. Our dispatcher can guide you through these steps over the phone.
Are your emergency plumbers fully qualified and equipped to handle any problem on the first visit?
Absolutely. Every technician holds state licensing, is background-checked, drug-tested, and insured. Our trucks are stocked as mobile warehouses with common pipe sizes, fittings, water heater parts, drain-clearing equipment, and leak-detection tools. In 90% of emergencies we can complete repairs without leaving the site; if a specialty part is needed, we provide a temporary fix and return as soon as the part arrives at no added service call fee.