Rock-solid Guarantees
Rock-solid Guarantees | Plumbing | Jamestown
When you invite HEP into your Jamestown home, you’re getting more than expertly repaired pipes—you’re securing peace of mind backed by our rock-solid guarantees. We promise punctual arrivals, transparent upfront pricing, and craftsmanship so reliable that every repair and installation is covered by industry-leading parts and labor warranties. If our work or your experience is anything short of flawless, we’ll make it right at no extra cost, because your comfort and confidence are non-negotiable.
Our certified technicians treat your space with the care it deserves, wearing protective booties, laying clean drop cloths, and leaving each workspace spotless. From emergency leaks to complete repipes, every plumbing service is performed to code and double-checked before we leave. That’s the HEP way—steadfast service, airtight guarantees, and the hometown courtesy Jamestown families can trust.
FAQs
What exactly do your “Rock-Solid Guarantees” cover for plumbing services in Jamestown?
Our Rock-Solid Guarantees cover every aspect of the job—diagnosis, materials, workmanship, and your overall satisfaction. If a repair or installation we perform fails within the guarantee period due to workmanship or the parts we supplied, we will return promptly to fix the issue at no additional cost. This includes leaks, improper fittings, fixture malfunctions, and code-related deficiencies attributable to our work.
How long do the guarantees last on parts and labor?
For standard repairs we provide a 2-year labor guarantee and honor manufacturer warranties on all parts we supply (typically 1–5 years, depending on the product). For new water heater installations and whole-home repipes, we extend that to a 5-year comprehensive parts-and-labor guarantee. All warranty periods are clearly printed on your invoice, so you always know how long you’re protected.
What happens if I’m not satisfied with the plumbing work?
If you’re unhappy for any reason, call us within 30 days of service. We’ll send a licensed technician back to your Jamestown property—usually the same or next business day—to assess and correct the problem at no charge. If we can’t make it right after a reasonable number of attempts, we’ll refund 100 % of the labor portion of your invoice. Your peace of mind is part of our guarantee.
Are emergency or after-hours repairs also covered by the guarantees?
Yes. Whether the work was performed during regular hours or at 2 a.m. on a weekend, the same Rock-Solid Guarantees apply. We don’t penalize you for needing help in a hurry, and we never add exclusions based on the time or day the job was completed.
Do the guarantees transfer to the next homeowner if I sell my house?
Absolutely. Simply provide the new homeowner with your original invoice and have them call our office within 30 days of the property transfer. We’ll update the records so the remaining balance of your guarantee follows the plumbing work, boosting your home’s resale value.
Is there any fine print or hidden fees associated with the guarantees?
No. We keep it straightforward: If our work or supplied parts fail within the stated period, we repair or replace them at zero cost to you—no dispatch fees, trip charges, or diagnostic costs. The only exclusions are issues caused by third-party alterations, misuse (such as pouring concrete down a drain), or catastrophic events like flooding or fire, which your homeowner’s insurance would normally handle.