Industry-leading Warranties

HEP PlumbingIndustry-leading Warranties

Industry-leading Warranties | Tank Water Heater | Plumbing | Huntsville

When Huntsville homeowners think dependability, they think HEP. From the first flame to the final hot shower of the day, your tank water heater is backed by some of the strongest warranties in the industry—covering parts, labor, and even the unexpected. Our licensed, background-checked plumbers install top-rated units, register your warranty on the spot, and walk you through every detail so there are zero surprises, only steamy comfort and long-term peace of mind.

Should anything go wrong, one call is all it takes. HEP’s 24/7 live support, same-day service, and fully stocked trucks mean we resolve most issues on the first visit—at no extra cost during the warranty period. From routine flushes to emergency repairs, we safeguard your investment, keep energy bills low, and extend the life of your tank water heater, all while treating your home as if it were our own.

FAQs

What does your industry-leading tank water heater warranty cover?

Our warranty provides comprehensive protection that goes far beyond the manufacturer’s standard terms. It covers the glass-lined storage tank against leakage, all factory-installed parts (burners, gas valves, thermostats, dip tubes, anode rods, etc.), and any defects in materials or workmanship. In addition, we include a no-leak guarantee that promises free replacement of the entire unit if the tank itself fails within the warranty period.

How long is the warranty period for residential tank water heaters installed by your Huntsville plumbing team?

Most models we install come with a 6-year factory parts-and-tank warranty, but we automatically upgrade every residential customer in the Huntsville area to a full 10-year tank and parts warranty at no extra charge. Commercial units typically carry a 3- or 5-year warranty, with optional extensions up to 10 years.

Are labor costs included in your tank water heater warranty?

Yes. In addition to the parts-and-tank protection, we provide a 1-year labor warranty that covers the cost of any on-site diagnostics, repairs, or complete replacement labor associated with a valid warranty claim. After the first year, parts remain covered for the balance of the term, and our service rates are discounted 25 % for warranty work.

What maintenance is required to keep my warranty valid?

To maintain coverage, the water heater must be installed in accordance with local Huntsville plumbing codes and the manufacturer’s instructions, and it must receive annual professional maintenance. This includes a full tank flush to reduce sediment, an anode-rod inspection/replacement as needed, and a combustion inspection for gas models. We document each visit in your digital service record to prove compliance if a future claim is filed.

How do I file a warranty claim if my tank water heater develops a problem?

Simply call our 24/7 Huntsville service line or submit a claim form through our website. We will schedule a technician—usually the same day—to diagnose the issue. If the failure is covered, we handle all paperwork with the manufacturer, order any parts, and complete the repair or replacement at no cost to you for covered items. Most claims are resolved within 24–48 hours.

Do your warranties transfer to the next homeowner if I sell my Huntsville property?

Yes. Our upgraded 10-year residential warranty is fully transferable one time at no charge within the warranty period, provided the new owner notifies us within 30 days of closing. This added value can enhance your home’s resale appeal and gives the buyer peace of mind that the water heater is still protected.

HEP Plumbing
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(423) 228-7696