Satisfaction Guarantee
Satisfaction Guarantee | Emergency Plumbing | Plumbing | Huntland
When pipes burst at midnight or a water heater quits on a frosty Huntland morning, HEP is already on the way. Our certified technicians arrive fast, listen first, and carry the parts and know-how to tackle leaks, blockages, and breakages then and there. Because we back every repair with a 100% satisfaction guarantee, you’ll never pay for work you don’t love; we stay until the last drip is gone and your peace of mind is restored.
That promise is what makes neighbors dial us for emergency plumbing again and again. Day or night, weekends and holidays, one call to HEP means transparent pricing, courteous service, and workmanship that holds up long after the van pulls away. Huntland families deserve plumbing that simply works—so if an unexpected gusher or stubborn clog tries to ruin your day, trust the team who guarantees you’ll smile when the water flows exactly where it should.
FAQs
What types of issues qualify as a plumbing emergency in Huntland?
Any situation that threatens your safety, causes active water damage, or stops essential services is considered an emergency. Typical examples include burst or leaking pipes, overflowing toilets, sewer line backups, water heater failures, gas line leaks, and complete loss of water pressure. If you are unsure, call us—our on-call dispatcher will assess the situation and advise whether immediate service is needed.
Are you really available 24/7 for emergency calls in Huntland?
Yes. We maintain a rotating team of licensed technicians who live and work in the Huntland area. Our phone lines are staffed day and night, including weekends and holidays. Once we confirm your location and the nature of the problem, a fully equipped technician is dispatched immediately—no answering machines, no callbacks, just direct live support.
What does your 100 % satisfaction guarantee cover?
Our guarantee means we stand behind both our workmanship and the replacement parts we install. If any repair we perform fails to resolve the original issue—or creates a new one—within a year, we will return promptly to fix it at no additional cost. If we cannot make it right, we will refund the labor portion of your invoice. We also honor all manufacturers’ warranties on parts and fixtures.
Will emergency service cost more than a regular plumbing visit?
Because emergencies require rapid mobilization and overtime staffing, there is a modest after-hours fee, which we disclose before dispatch. However, we charge by the job, not by the hour, so you will receive a firm, upfront quote that includes parts, labor, and the emergency call-out fee. There are no hidden charges, and senior, military, and first-responder discounts still apply.
How soon can you get to my property once I place an emergency call?
Response times vary by traffic and weather, but most Huntland addresses are within a 20- to 40-minute radius of our nearest on-call technician. The dispatcher will provide an estimated arrival time and text you real-time updates. If a major regional event slows travel, we will advise you immediately and provide temporary steps to minimize damage.
What should I do while waiting for your emergency plumber to arrive?
1. Shut off the main water supply or the local fixture valve to stop active leaks. 2. Turn off the water heater’s gas or electrical supply if it is leaking or overheating. 3. Move valuables, electronics, and furniture away from standing water. 4. Avoid using sinks, toilets, or drains involved in a suspected sewer backup. 5. Ventilate the area if you smell gas and evacuate if the odor is strong. 6. Take photos of the damage for insurance purposes. Our dispatcher can guide you through each step and advise additional safety precautions specific to your situation.