Water Heater
Water Heater | Emergency Plumbing | Plumbing | Hixson
When a water heater fails in the middle of the night, every minute counts. HEP’s licensed professionals arrive fast in Hixson, fully stocked to diagnose leaks, replace faulty heating elements, and restore hot water before bigger damage sets in. We treat your home with the care we’d give our own—laying protective mats, double-checking every connection, and explaining the repair in plain language so there are no surprises.
Whether you’re facing a sudden flood from a ruptured tank or you sense rumbling that signals trouble ahead, our 24/7 emergency plumbing team is only one call away. From energy-efficient replacements to quick thermostat fixes, we deliver workmanship backed by clear pricing and a satisfaction guarantee, helping Hixson homeowners get back to warm showers and peace of mind faster.
FAQs
What constitutes a water-heater plumbing emergency in Hixson?
Any situation that could cause flooding, scalding, loss of hot water to the entire home, or potential gas leaks is considered an emergency. Typical examples include a burst tank or supply line, a leaking pressure-relief valve, water pouring from the heater’s base, the smell of gas near a gas unit, or an electrical short in an electric heater. If any of these occur, turn off the water and power/gas supply at the shut-off valves and breaker, then call our 24/7 emergency line immediately.
How quickly can your plumbers arrive for an emergency call in Hixson?
Because we are based in and around Hixson, our on-call technicians can usually be at your door in 60 minutes or less—often within 30 minutes for addresses inside the 37343 ZIP code. We maintain fully stocked service vehicles, so most emergency repairs can be completed on the first visit without waiting for parts.
What should I do until the emergency plumber gets here?
1. Shut off the cold-water supply to the water heater—usually a valve on the pipe entering the top of the tank. 2. Turn off the fuel source: switch the breakers labeled "Water Heater" to OFF for electric units, or rotate the gas cock to OFF for gas units. 3. Open a hot-water faucet in a sink or tub to relieve internal tank pressure. 4. If water is actively leaking, place towels or a bucket under the leak and move belongings to prevent damage. 5. Do NOT attempt to drain the tank or relight the pilot light unless you are trained; improper handling can worsen the problem or present safety hazards.
How can I tell whether repairing or replacing my water heater is the better choice?
During our emergency visit, we evaluate the heater’s age, condition of the tank, extent of corrosion, and cost of required parts. If your tank is more than 8–10 years old, shows visible rust, or leaks from the body itself (not just fittings), replacement is recommended because tank failure is imminent and repairs would be temporary. On the other hand, issues like a faulty thermostat, heating element, or relief valve on a younger unit (under eight years) can often be repaired economically the same day.
Do you service both gas and electric water heaters during emergency calls?
Yes. Our licensed plumbers are trained to diagnose and repair traditional tank, tankless, gas, electric, and hybrid heat-pump water heaters. Each service vehicle carries universal gas valves, thermocouples, elements, thermostats, anode rods, T&P valves, and common fittings so we can safely restore hot-water service regardless of model or fuel type.
Are emergency plumbing repairs covered by warranty or homeowners insurance?
If your water heater is still under the manufacturer’s warranty, parts such as tanks or control boards may be covered, though labor usually is not. We can help verify coverage on site. Homeowners insurance often covers water damage from a sudden, accidental leak but rarely pays to replace a failed heater itself. Document the incident with photos and keep our detailed invoice for any insurance claim. We also provide financing options for unexpected replacement costs.