Costly Water Damage
Costly Water Damage | Emergency Plumbing | Plumbing | Hixson
When a hidden leak turns into a ceiling stain or a burst pipe floods your hardwood floors, every minute counts. HEP’s licensed technicians arrive fast, equipped with thermal cameras, high-capacity extractors, and the experience to stop the flow before it spirals into costly structural damage. We know Hixson homes and businesses inside out, so we pinpoint the source, repair it on the spot, and start drying your property while most companies are still mapping the route.
Our 24/7 emergency plumbing team handles everything—from soaked insulation to ruined cabinetry—working directly with insurers to speed up claims and cut out surprises. Call us the moment water appears, and we’ll turn a potential renovation nightmare into a quick, professional fix that protects your investment and restores your peace of mind.
FAQs
What should I do first when I discover sudden water damage in my Hixson home?
Immediately shut off your main water supply valve—usually located near the water meter or where the main line enters your house—to stop additional flooding. Next, turn off electricity to the affected area if it is safe to do so. Once these two safety steps are complete, call our 24-hour emergency plumbing hotline. While you wait for our technicians, document the damage with photos or video and remove valuable items or electronics from standing water. Quick action limits structural damage, mold growth, and repair costs.
How quickly can your emergency plumbing team reach my property in Hixson?
We maintain on-call crews stationed in and around Hixson, so our average response time is 60 minutes or less—day or night, weekends and holidays included. When you call, our dispatcher will confirm your location, provide an estimated time of arrival, and keep you updated en route. Fast arrival is critical for mitigating expensive water damage, so we prioritize true emergencies ahead of routine service appointments.
What types of water-damage emergencies do you handle?
Our licensed plumbers are equipped to address: • Burst or frozen pipes • Slab or foundation leaks • Overflowing toilets, tubs, or sinks • Failed water heaters or washing-machine hoses • Sewer line backups • Storm-related flooding that infiltrates plumbing lines. We bring high-capacity pumps, pipe-repair materials, moisture meters, and drying equipment so we can isolate the source, stop further water intrusion, and begin extraction and structural drying on the first visit.
Will my homeowners insurance cover the cost of water-damage repairs?
Many standard policies cover "sudden and accidental" water damage, such as a burst pipe or water-heater failure, but they generally exclude long-term leaks or floodwater from outside the home unless you carry separate flood insurance. After stabilizing the emergency, we can provide detailed written reports, photographs, and itemized invoices that meet insurers’ documentation requirements. We also offer direct-billing assistance to help streamline your claim and reduce out-of-pocket expenses.
How do you detect hidden leaks or moisture behind walls?
Our technicians use non-invasive leak detection technology: acoustic listening devices to pinpoint pressurized pipe leaks, infrared thermal imaging cameras to reveal temperature anomalies caused by wet insulation or studs, and hygrometers to measure humidity levels inside wall cavities. If needed, we perform small exploratory cuts or use plumbing inspection cameras to visually confirm the source. This targeted approach limits demolition and keeps repair costs as low as possible.
What steps can I take to prevent future water damage after repairs are completed?
1. Schedule an annual whole-home plumbing inspection to catch small leaks before they escalate. 2. Install smart leak-detection sensors and automatic shut-off valves that alert you via smartphone and close the water supply when a leak is detected. 3. Keep gutters and downspouts clear so rainwater is directed away from your foundation. 4. Maintain indoor temperatures above 55°F during winter and insulate exposed pipes to prevent freezing. 5. Replace washing-machine hoses and water-heater units at manufacturer-recommended intervals. 6. Know the location of all shut-off valves and label them for quick access in an emergency. These proactive measures greatly reduce the likelihood of another costly water-damage incident.