Workmanship Warranty
Workmanship Warranty | Toilet Upgrades and Replacements | Plumbing | Helenwood
From loose handles to outdated, water-guzzling tanks, a troubled toilet can turn comfort into chaos. Helenwood homeowners call HEP when they’re ready for flawless workmanship backed by a rock-solid warranty. Our licensed plumbers arrive on schedule, protect your flooring, and install sleek, high-efficiency fixtures that slash utility costs while elevating bathroom style. Every bolt is tightened, every seal is pressure-tested, and our clean-up is so thorough you’ll barely know we were there—except for the smooth, silent flush.
Whether you’re reviving a vintage powder room or outfitting a brand-new build, our team makes toilet upgrades and replacements stress-free. You get transparent pricing, friendly advice on models that fit your space and budget, and the peace of mind that if anything isn’t perfect, HEP will make it right—no questions asked. Discover why your neighbors trust us to protect their homes, their wallets, and their mornings.
FAQs
What does your workmanship warranty for toilet upgrades and replacements cover?
Our workmanship warranty guarantees that all labor related to your toilet upgrade or replacement in Helenwood is performed to professional plumbing standards. If any leaks, improper fittings, flushing issues, or installation defects arise that are directly linked to our workmanship, we will return, diagnose, and correct the problem at no additional cost to you.
How long is the workmanship warranty valid?
We provide a full 2-year workmanship warranty from the date of installation. During this period, you can contact us for any craftsmanship-related issues, and we will resolve them free of charge. This is in addition to any manufacturer warranties on the fixtures themselves.
Are both parts and labor covered under this warranty?
Labor (workmanship) is fully covered for 24 months. Parts we supply—such as wax rings, bolts, and supply lines—are also covered for defects in workmanship. However, factory defects in the toilet fixture are handled through the manufacturer’s warranty. We’re happy to help you process manufacturer claims as part of our customer service.
What should I do if I notice a problem with my new toilet after installation?
Simply call our Helenwood office or submit a service request online. Provide your original invoice number and a brief description of the issue. We will schedule a warranty inspection within 1–3 business days, prioritize urgent situations like active leaks, and make any warranted repairs promptly at no charge.
Is the workmanship warranty transferable if I sell my home?
Yes. If you sell your property within the 2-year warranty period, the remaining balance of the workmanship warranty transfers automatically to the new homeowner. Just pass along the original invoice or warranty certificate so the new owner can contact us directly if needed.
How does your workmanship warranty interact with the manufacturer’s warranty on the toilet?
Think of the warranties as complementary. Our workmanship warranty covers how the toilet was installed—seals, connections, anchoring, and adjustments—while the manufacturer’s warranty covers the physical components of the toilet (tank, bowl, internal fittings). If a flushing valve fails due to a factory defect, the manufacturer supplies the part, and we typically reinstall it at a reduced or no labor charge, depending on the situation.