Industry-leading Warranties
Industry-leading Warranties | Tankless Water Heater Install | Plumbing | Heiskell
Enjoy endless hot water, lower utility bills, and valuable square footage when you choose HEP’s expert team for your tankless water heater install in Heiskell. Our licensed, background-checked plumbers arrive on time with top-tier equipment, handle all gas, electrical, and venting requirements, and calibrate your new system for peak efficiency—so you feel the difference the very first shower.
HEP backs every project with industry-leading warranties that cover both parts and labor far beyond the standard manufacturer guarantee. If anything ever goes wrong, one call brings us right back to your door at no extra cost, giving you total peace of mind and more hot water than you’ll know what to do with. Ready to future-proof your home? Schedule today and experience why your neighbors say “Happy HEP, Happy Home!”
FAQs
What does your industry-leading warranty cover for a tankless water heater install in Heiskell?
Our warranty provides two layers of protection. First, the manufacturer’s warranty (up to 15 years on the heat exchanger and 5 years on parts, depending on model) covers factory-related defects. Second, we add our own 10-year labor warranty that covers any workmanship issues, leaks at connection points, venting problems, or code-related adjustments. Together, they ensure that both the unit and the installation are fully protected.
How long does the warranty last, and does it start on the installation date?
Yes. The warranty clock starts the day we complete the installation and register the unit with the manufacturer. Typical coverage is: • Heat exchanger: 12–15 years • Parts: 5 years • Labor (our workmanship warranty): 10 years If you choose one of our maintenance plans, we extend the labor portion to match the full length of the heat-exchanger warranty.
Does the warranty include labor costs for future repairs?
Absolutely. Most plumbers in Heiskell only pass along the manufacturer’s parts warranty, leaving you to pay labor. We include a 10-year labor warranty. If a covered component fails, we supply the certified technician, tools, and travel at no cost to you within our service area. You pay nothing out of pocket for eligible repairs during the labor-warranty period.
Are there maintenance obligations to keep the warranty valid?
Yes. Tankless units need annual flushing to prevent scale build-up and periodic filter cleaning. We document each service visit and register it with the manufacturer. Skipping required maintenance can void both manufacturer and labor warranties, so we offer discounted annual maintenance packages and send reminders each year.
Can the warranty be transferred if I sell my home in Heiskell?
The manufacturer’s warranty usually transfers once within the first 3–5 years, provided new owners notify the manufacturer within 30 days of closing. Our labor warranty is fully transferable at no charge for the first transfer during its term. This added value can make your home more attractive to buyers.
What is the process for filing a warranty claim or requesting service?
Just call our 24/7 warranty hotline or submit a claim form on our website. We verify your installation record, confirm that maintenance is up to date, and dispatch a licensed technician—often the same day within Heiskell city limits. We stock common replacement parts on our trucks, so most issues are resolved in a single visit. If manufacturer authorization is required, we handle all paperwork on your behalf.