Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Heiskell
When you choose HEP for your new tank water heater in Heiskell, you’re getting more than reliable hot water—you’re securing the peace of mind that comes with our industry-leading warranties. Our licensed plumbers install top-tier units backed by coverage that outperforms national standards, protecting both parts and labor for years longer than typical manufacturer guarantees. Should anything go wrong, one call is all it takes for a prompt, no-hassle repair or replacement, keeping your home comfortable and your budget intact.
We stand behind every installation because we believe great craftsmanship deserves great protection. From meticulous sizing and code-compliant hookups to respectful cleanup, our team treats your home as carefully as we would our own. Pair that with 24/7 live support and straightforward, no-surprise pricing, and it’s easy to see why homeowners across Heiskell turn to HEP for plumbing solutions they can truly trust.
FAQs
What types of tank water-heater warranties do you offer in Heiskell?
Every residential tank water heater we install in the Heiskell area automatically comes with the manufacturer’s standard warranty (usually 6 years on the tank and functional parts). In addition, we include a 1-year in-house labor warranty at no extra cost. For homeowners who want even greater peace of mind, we offer optional extended protection plans that stretch coverage up to 10 or even 12 years and bundle parts, labor, and no-charge service calls into one comprehensive package.
How long does a standard manufacturer warranty last, and what does it cover?
Most name-brand gas and electric tank water heaters carry a 6-year limited manufacturer warranty that covers leaks in the tank as well as factory-supplied components such as thermostats, gas valves, and heating elements. The coverage is strictly for replacement parts—labor, haul-away, and permitting fees are not included unless you purchase an upgraded plan. Some premium models ship with 8- or 10-year warranties on the tank; your technician will review the exact terms before installation.
Are parts and labor included in your extended warranty plans?
Yes. Our upgraded protection plans convert the standard "parts-only" manufacturer warranty into a true bumper-to-bumper agreement. If a warrantable failure occurs, we supply the replacement heater (or parts), handle all labor, dispose of the old unit, and complete any required water-quality or code-compliance tests—without a deductible or trip charge. The extended plans also provide priority scheduling, which means you jump to the front of the line during peak service periods.
How do I register my new tank water heater for warranty protection?
Manufacturers require product registration within 30–60 days of installation to activate full coverage. We take care of this step for you: our office submits the serial number, installation date, installer credentials, and local permit number directly to the manufacturer’s portal. You will receive a confirmation e-mail for your records. If you prefer to register it yourself, just scan the QR code on the rating plate or visit the link in your welcome packet.
Will my warranty be voided if I attempt DIY repairs or maintenance?
Possibly. Warranty language from every major manufacturer states that the unit must be installed and serviced by a licensed plumber, and that replacement parts must be genuine OEM components. Flushing the tank, testing the T&P valve, or replacing the anode rod are considered homeowner-friendly tasks, but any gas, electrical, or internal tank work done by an unlicensed individual can void coverage. We recommend scheduling our annual maintenance visit so you stay compliant with both warranty terms and Knox County plumbing codes.
What should I do if my water heater fails while under warranty?
1. Turn off the power (breaker or gas valve) and close the cold-water supply to prevent additional damage. 2. Snap a photo of the data plate showing the model and serial numbers. 3. Call our 24/7 Heiskell warranty hotline at (865) 555-HEAT. Have the photos and a brief description of the issue ready. 4. We’ll dispatch a certified technician—usually the same day—to diagnose the unit. If the failure is covered, we file the claim with the manufacturer on your behalf and perform the repair or replacement immediately from our local inventory. 5. There are no out-of-pocket costs if you carry our extended plan; otherwise, you’ll only pay any labor fees not covered by the manufacturer.