Emergency Call-outs
Emergency Call-outs | Plumbing | Harrogate
When your plumbing decides to misbehave at 2 a.m., you need more than a toolkit and a YouTube tutorial—you need HEP’s rapid-response team. From burst pipes in Bilton to boiler leaks on the Stray, our local engineers know Harrogate’s homes inside out and arrive fast, armed with parts, expertise, and reassuring smiles.
Day or night, weekend or bank holiday, we never close the phone lines. One call brings certified professionals to your door, each trained to diagnose and fix the problem on the first visit whenever humanly possible. Transparent pricing, tidy workmanship, and respectful service come as standard, so the only reminder of the emergency is the story you’ll tell—minus the water damage.
Save our number now and breathe easier later; when seconds count, HEP turns chaos into calm with unmatched emergency plumbing care across Harrogate and the surrounding villages.
FAQs
What counts as a plumbing emergency and do you offer 24/7 assistance in Harrogate?
A plumbing emergency is any situation that risks flooding, water damage, loss of water supply, or lack of safe drainage—such as burst pipes, severe leaks, blocked or overflowing toilets, failed stop taps, or a boiler losing pressure. Our Harrogate-based team is on call 24 hours a day, 365 days a year, so you can reach us any time, day or night.
How fast can an emergency plumber reach my property in Harrogate and nearby villages?
We aim to be at your door within 60 minutes of your call anywhere in Harrogate. During peak periods it can take up to 90 minutes, but we’ll always give you an accurate arrival time and keep you updated en route. For villages such as Knaresborough, Pannal, Ripley, and Killinghall we usually add only 10-15 minutes to that response window.
Do you charge a call-out fee for emergency plumbing?
No. We do not charge a separate call-out fee. You only pay for our time on site and any replacement parts you approve. Prices are quoted upfront before work commences, so you know exactly what the cost will be before we pick up a wrench.
Are your emergency plumbers fully qualified and insured?
Yes. All our emergency engineers are City & Guilds qualified, Gas Safe registered where gas work is involved, and covered by £5 million public liability insurance. We carry identification cards and you can verify our credentials by phone or on the Gas Safe Register website for complete peace of mind.
What can I do to minimise damage while waiting for the plumber to arrive?
1) Turn off the water at the internal stopcock (usually under the kitchen sink). 2) If a leak is heating-related, switch the boiler to ‘off’. 3) Open taps downstairs to drain pipework if safe to do so. 4) Isolate electricity in rooms affected by water. 5) Catch drips in a bucket or wrap the pipe in a towel to reduce spread. 6) Keep children and pets clear of the area. Our engineers can talk you through these steps over the phone if needed.
Can you supply parts and complete a permanent repair on the first visit?
In most cases, yes. Our vans carry a comprehensive stock of common pipes, valves, fittings, PTFE tape, traps, toilet and tap spares, and emergency leak-repair clamps. Around 85 % of problems can be permanently fixed during the initial visit. For less common parts, we can source replacements from local merchants in Harrogate the same day or fit a secure temporary fix until the parts arrive.