Transparent Up-front Pricing
Transparent Up-front Pricing | Emergency Plumbing | Plumbing | Harrogate
Staring at a leaking pipe in the small hours? HEP is Harrogate’s trusted name for emergency plumbing with transparent up-front pricing that removes all the guesswork. Call us day or night and a friendly, fully qualified engineer will be en-route within the hour, armed with a stocked van and a clear, fixed quote that never inflates after the work is done.
From burst pipes and blocked toilets to boiler breakdowns, we restore calm quickly, safely and cleanly while you stay in complete control of the cost. No hidden extras, no small print—just honest workmanship backed by a solid guarantee, so you can get back to normal faster and with total peace of mind.
FAQs
What counts as a plumbing emergency and how fast can you reach me in Harrogate?
A plumbing emergency is any situation that risks significant water damage, health hazards or loss of essential services. Typical examples include burst or frozen pipes, uncontrolled leaks, blocked toilets or drains backing up, complete loss of water supply, boiler breakdowns in winter and suspected gas or carbon-monoxide leaks. Because these issues can escalate quickly, we operate a true 24-hour response service. An engineer is usually at any Harrogate address within 60 minutes of your call, and within 90 minutes for surrounding villages, even at night or on bank holidays.
How does your transparent up-front pricing system work?
When you call, our office staff will ask a few questions to identify the fault. Using fixed price bands for common emergencies we can normally give you an exact cost for labour and standard materials before the engineer is dispatched. Once on site the plumber confirms the scope of work, shows you the price on our tablet system and asks for your approval before lifting a tool. That price is locked in – it will not change even if the repair takes longer than expected. If uncommon parts are required we give you the trade cost and obtain your permission first, so there are no surprises on the final invoice.
Do you charge a call-out fee or any hidden extras for emergency visits?
No. We do not add a separate call-out fee within a 15-mile radius of Harrogate town centre and we never inflate our labour rate for evenings, nights or weekends. The price you approve already includes the engineer’s travel time, standard sundries and VAT. The only additional items you might pay for are specialist parts that have to be ordered in, parking charges if applicable or work that is outside the agreed scope – and these will always be discussed with you first.
Will the engineer have the parts needed to fix the problem on the first visit?
Our vans are stocked with over 300 of the most frequently used valves, washers, fittings, traps and lengths of copper and plastic pipe, meaning we can complete around 80 % of emergency repairs in one visit. If your job needs an unusual component or a new appliance, the plumber will make the system safe, collect the part from local suppliers or arrange next-day delivery and return at a time that suits you. You will not be charged a second labour fee for the follow-up visit.
Are your emergency plumbers qualified and insured?
Yes. Every engineer holds City & Guilds plumbing qualifications, is registered with the Water Industry Approved Plumbers Scheme (WIAPS) and, where relevant, is Gas Safe registered for work on boilers and gas pipework. We carry photo ID that you can inspect on arrival. The company has ÂŁ5 million public liability insurance and adheres to the latest Water Regulations and Building Regulations, giving you complete peace of mind.
What areas do you cover around Harrogate and what are your operating hours?
We serve all HG postcodes including Knaresborough, Ripon, Pannal, Starbeck, Killinghall, Boroughbridge, Spofforth and surrounding villages up to about 20 miles from Harrogate. The emergency line is manned 24 hours a day, 365 days a year – including Christmas and New Year – so you can call us whenever a problem arises. Daytime bookings can also be made online, but for urgent issues we recommend phoning for the fastest response.