Qualified Technician
Qualified Technician | Emergency Plumbing | Plumbing | Harrogate
When a pipe bursts at midnight or the boiler gives up on a frosty Harrogate morning, you need calm professionalism on your doorstep fast. HEP’s qualified technicians are local, Gas Safe registered, and ready 24/7 to tackle any crisis. From Starbeck terraces to Duchy Road villas, our vans carry the parts, tools, and know-how to restore heat, water, and peace of mind in a single visit—so your home gets back to normal before the kettle’s cooled.
Choose HEP for emergency plumbing and you’ll benefit from:
• A live dispatcher who answers within rings, not minutes
• Transparent, upfront pricing with no “Harrogate premium” hidden in the small print
• Workmanship guaranteed by a family firm that’s kept Yorkshire water-tight since 1984
Save our number, tap the call button, and let our experts do the worrying for you.
FAQs
What qualifications do your emergency plumbers in Harrogate hold?
All of our technicians are fully City & Guilds–qualified, Gas Safe–registered and insured up to £5 million in public liability. They undergo annual competency refreshers and are DBS-checked, so you can be confident that the engineer who arrives at your door is both skilled and trustworthy.
How quickly can you reach my property and which areas do you cover?
Because our engineers are based in Harrogate itself, our typical response time is 30–60 minutes within the HG1–HG5 postcodes. We also cover surrounding villages such as Knaresborough, Ripley, Pannal, Killinghall and Burn Bridge. Calls are dispatched 24/7, 365 days a year via GPS tracking to send the closest available plumber.
What kinds of plumbing emergencies do you deal with?
We handle burst or frozen pipes, leaking cylinders, blocked toilets and drains, failed hot-water systems, boiler breakdowns, faulty stop taps, overflowing tanks, and any sudden loss of water pressure. If it’s causing damage or poses a health or safety risk, we class it as an emergency and prioritise it accordingly.
Will I be charged extra for night or weekend call-outs?
Our pricing is transparent: there is a fixed call-out fee that includes the first hour of labour, regardless of whether the job occurs at 2 pm or 2 am. Any parts required are quoted on-site before we fit them. You’ll never see hidden surcharges for evenings, weekends or bank holidays—what we quote is what you pay.
What should I do while I’m waiting for the emergency plumber to arrive?
If it’s safe, turn off your water at the internal stop tap (usually under the kitchen sink) and, for hot-water or heating issues, switch off the boiler and electricity at the mains. Open a tap at ground level to drain excess water and place buckets or towels to catch drips. Do not attempt to dismantle pipework yourself—this can void insurance. Keep children and pets away from the affected area until the engineer arrives.
Do you provide any guarantee on emergency repair work?
Yes. All labour carries a 12-month workmanship guarantee, and any parts we supply come with the manufacturer’s warranty, typically 1–5 years. Should the same fault reoccur within the guarantee period, we will return free of charge to rectify it. You’ll also receive a digital service report for your records and to assist with any home-insurance claim.