Gas Safe Registered
Gas Safe Registered | Emergency Plumbing | Plumbing | Harrogate
When a burst pipe or a faulty boiler threatens to flood your home or freeze your plans, HEP’s Gas Safe registered engineers spring into action across Harrogate and the surrounding villages. Our local team is on call 24/7, equipped with advanced diagnostics, genuine parts and a commitment to transparent pricing, so you’re never left guessing how long the fix will take or what it will cost. From rapid leak detection to urgent boiler repairs, we arrive promptly, tidy up meticulously and make sure your system is safe before we leave, allowing you to get back to normal with minimal disruption.
Customers choose HEP for emergency plumbing because we combine small-town reliability with big-company expertise. Whether you’re a homeowner, landlord or business owner, you can count on courteous service, clear communication and a workmanship guarantee that stands up to Yorkshire weather. Save our number now, and rest easy knowing that the next time plumbing chaos strikes, Harrogate’s trusted professionals are only a phone call away.
FAQs
Are you officially Gas Safe registered and qualified to work on boilers and gas appliances in Harrogate?
Yes. Our engineers are fully Gas Safe registered (Registration No. XXXXX) and carry their ID cards on every call-out. This certification is a legal requirement for anyone working on gas pipes, boilers, cookers or fires in the UK. It means we are trained, assessed and audited to the latest safety standards, so you can be confident that every repair, installation or inspection is carried out safely and complies with current regulations.
What constitutes a plumbing or heating emergency and how quickly can you get to my Harrogate property?
Typical emergencies include burst pipes, major leaks, complete loss of heating or hot water, the smell of gas, boiler breakdowns, carbon-monoxide alarms sounding, overflowing tanks and blocked drains causing flooding. Because we are based in Harrogate, we aim to be on site within 60 minutes—24 hours a day, 365 days a year. In severe gas-related incidents we prioritise attendance and advise you to turn off your gas at the meter and ventilate the property while you wait.
What should I do while waiting for your emergency plumber or gas engineer to arrive?
• Turn off the water supply at the internal stop tap if you have a serious leak. • For gas leaks, shut off the gas at the emergency control valve next to the meter, open windows and avoid naked flames or electrical switches. • Isolate electrical circuits if water is leaking near sockets or appliances. • Collect leaking water in buckets or towels to minimise damage. • Keep children and pets clear of the affected area. Providing these details to our dispatcher helps ensure the engineer arrives with the right parts and safety equipment.
Do you charge call-out fees or out-of-hours premiums for emergency work?
We have a transparent pricing policy. There is no hidden call-out fee: you pay only for the engineer’s time on site and any parts required. Out-of-hours (6 pm–8 am, weekends and bank holidays) is billed at a slightly higher hourly rate, which we confirm over the phone before dispatching an engineer. All costs are agreed in advance and itemised on your invoice, so you always know what to expect.
Can you supply and fit replacement parts or new boilers during an emergency visit?
Our vans carry the most common valves, washers, pipe fittings, pumps, thermostats and safety devices, enabling us to fix over 80 % of emergencies on the first visit. If a specialist part or a new boiler is required, we can source genuine manufacturer components the same day from local suppliers and return to fit them, usually within 24 hours. All parts we supply come with a manufacturer’s warranty, and our workmanship is guaranteed for 12 months.
Do you cover areas outside Harrogate and what after-care do you provide?
Alongside Harrogate town centre we serve Knaresborough, Ripon, Boroughbridge, Pannal, Killinghall, Starbeck, Spofforth and surrounding villages within a 20-mile radius. After completing emergency repairs, we offer optional follow-up services—such as boiler servicing, power-flushing, CCTV drain surveys and safety certificates—to help prevent future breakdowns. We also provide free after-care advice and a 12-month labour guarantee on all emergency work for total peace of mind.