Experienced Emergency Plumbers
Experienced Emergency Plumbers | Emergency Plumbing | Plumbing | Harrogate
A burst pipe at midnight, a boiler that won’t fire on a frosty Harrogate morning, a toilet that decides to overflow just as guests arrive—whatever the crisis, HEP’s experienced emergency plumbers swoop in fast. We’re local to Harrogate, fully qualified, and on-call 24/7, so our vans reach you quickly with the right parts and the know-how to stop water damage in its tracks. Clear pricing, tidy workmanship, and a reassuring smile come as standard.
From tracing elusive leaks behind walls to restoring hot water after a system breakdown, our team handles every aspect of emergency plumbing with calm professionalism. We isolate the fault, carry out safe, durable repairs, and always explain what we’re doing—so you regain comfort and control without hidden surprises.
Save our number now, and when the unexpected strikes you’ll have Harrogate’s trusted experts ready to help. One call to HEP turns panic into peace of mind.
FAQs
What situations are considered a plumbing emergency and when should I call you?
Anything that risks flooding, loss of essential services or health hazards is an emergency. Typical examples include burst or frozen pipes, major leaks from tanks or cylinders, blocked or overflowing toilets, no hot water or heating, and gas or water leaks you cannot isolate yourself. If shutting off the stop-tap doesn’t fully stop the water or you have no alternative facilities, phone us immediately—day or night—for rapid assistance.
How fast can your emergency plumbers get to me in Harrogate?
Because our on-call engineers are based in and around Harrogate, average attendance time is 30–60 minutes within the HG1–HG5 postcodes. In severe weather or peak traffic we’ll give you a realistic ETA before you confirm the booking and keep you updated by text or phone while the engineer is en-route.
Are your emergency services really available 24/7, even on bank holidays?
Yes. Our rota guarantees that at least one Gas Safe/Water Regulations–qualified plumber is on duty 24 hours a day, 365 days a year—including Christmas, New Year and all bank holidays. The same out-of-hours number connects you straight to the duty engineer, not a call centre, so help is always just one call away.
What happens when the engineer arrives and how is the cost worked out?
On arrival the plumber will make the situation safe—shutting off water or gas, isolating electrics if necessary—then diagnose the fault. You’ll receive a clear explanation of the problem, the repair options and a written price before work starts. We charge by the half-hour with a one-hour minimum, no hidden call-out fee, and all rates are fixed regardless of the time of day. Any parts used are itemised separately on the invoice.
Do you carry spare parts and can most emergencies be fixed on the first visit?
Our vans are stocked with the most common pipe fittings in copper, plastic and MDPE, isolation valves, tap cartridges, toilet syphons, fill valves, immersion elements and heating controls. Around 85 % of emergencies are fully repaired in a single visit. If a specialist part is required, we’ll secure the system temporarily, source the item the same or next working day and return at a time that suits you—at no extra call-out charge.
Are your emergency plumbers qualified, insured and is the work guaranteed?
All engineers are City & Guilds trained, Water Industry Approved Plumbers, and Gas Safe registered where gas work is involved. We carry £5 million public liability insurance for your peace of mind. Every repair is backed by a 12-month parts and labour guarantee, so if the same fault reoccurs within a year, we’ll return free of charge.