Satisfaction Guarantee
Satisfaction Guarantee | Emergency Plumbing | Plumbing | Harrison
When a pipe bursts at midnight or the water heater fails before dawn, Harrison homeowners turn to HEP for reliable emergency plumbing that never sleeps. Our certified technicians race to your door with fully stocked trucks, ready to tackle leaks, clogs, and floods on the spot. We back every repair with our rock-solid Satisfaction Guarantee: if you’re not thrilled with the workmanship, we’ll make it right—no questions asked, no extra charge.
Day or night, weekends or holidays, you’ll get transparent, upfront pricing, courteous service, and repairs that stand the test of time. From the moment you call until the last tool is packed away, HEP treats your home with the care it deserves, so you can breathe easy and get back to what matters most.
FAQs
What types of issues count as an emergency plumbing service in Harrison?
Any situation that threatens property, health, or the immediate use of your water or drainage system is considered an emergency. This includes burst or frozen pipes, sewage backups, gas or water leaks, overflowing toilets, failed water heaters, and severe drain blockages. If you are unsure, call us—our dispatch team will quickly assess the urgency and advise you.
How fast can your emergency plumbers get to my location in Harrison?
Because we base our crews in and around Harrison, our average on-site response time is 30–60 minutes, 24 hours a day, 365 days a year. When you call, our dispatcher uses GPS to assign the closest licensed technician and provides you with real-time ETA updates by text or phone.
What does your 100% satisfaction guarantee include?
We guarantee that the work performed will solve the reported plumbing issue and meet all local codes. If you are not fully satisfied within 30 days, we will return at no charge to make it right. This guarantee covers workmanship and labor; manufacturer warranties apply to any new parts or fixtures installed.
Will I pay extra for emergency service at night, on weekends, or holidays?
Our upfront, flat-rate pricing includes a small emergency service fee that is disclosed before any work begins. The rate is the same no matter the time of day, weekend, or holiday—there are no hidden after-hours surcharges. You approve all costs in writing before we start.
Is there anything I should do while waiting for the plumber to arrive?
If safe to do so, shut off the main water valve (usually located near the water meter) to stop further leakage. For water heater issues, turn off the power or gas supply. Avoid using any plumbing fixtures that are affected, and keep children and pets clear of the area. Our dispatcher can walk you through these steps over the phone.
Do emergency repairs come with a parts and labor warranty?
Yes. All replacement parts carry the manufacturer’s warranty—typically one year or more—and we back our labor with a 12-month workmanship warranty. Should the repaired section fail within that period under normal use, we will return and fix it at no additional cost.