Emergency Service
Emergency Service | Plumbing | Harriman
When a sudden leak drenches your hardwood floors or an icy winter night freezes the pipes solid, Harriman homeowners know they can depend on HEP’s round-the-clock emergency plumbing team. One quick call dispatches licensed technicians who arrive fast, isolate the problem, and restore calm before costly damage spreads. We bring fully stocked service vans, transparent pricing, and the friendly, down-to-earth attitude you expect from a local crew that’s been serving East Tennessee for decades.
What sets us apart?
- 24/7 live answer—never an answering machine.
- Up-front estimates backed by straightforward warranties.
- Respect for your home: shoe covers, thorough clean-up, and clear explanations before we leave.
Whether it’s a small drip or a full-scale flood, HEP keeps Harriman’s homes safe, dry, and comfortable—all day, every day.
FAQs
What qualifies as a plumbing emergency and when should I call?
Any situation that risks water damage, interrupts essential water or sewer service, or poses a safety hazard is an emergency. This includes burst pipes, major leaks, overflowing toilets, sewer backups, no hot water during freezing weather, and gas-line issues. If shutting off a fixture’s valve or your main water shut-off doesn’t stop the problem, call our Harriman emergency line right away.
Are you really available 24/7 in Harriman, and how fast can you arrive?
Yes. Our on-call technicians answer phones and dispatch trucks around the clock, every day of the year—including weekends and holidays. Because our shop and technicians are based locally, we can usually reach homes and businesses in Harriman within 45-60 minutes of your call, traffic and weather permitting.
Which neighborhoods and surrounding areas do you cover for emergency service?
In addition to all of Harriman, we serve Midtown, Kingston, Rockwood, Oak Ridge, Oliver Springs, and other nearby communities within roughly a 25-mile radius. If you’re unsure whether you’re in our emergency zone, call—we’ll either dispatch immediately or refer you to a trusted partner.
How much will an emergency plumbing visit cost?
We charge a modest after-hours service fee to cover the cost of keeping certified plumbers on standby, then provide up-front, flat-rate pricing for the repair once we assess the issue on-site. Estimates are free, and we never start work until you approve the quote. Many common emergencies, such as clearing a main-line blockage or repairing a burst pipe, fall within predictable price ranges that we’re happy to discuss over the phone.
Is there anything I should do while waiting for the plumber to arrive?
If safe to do so, shut off the nearest fixture valve or the home’s main water valve to minimize flooding. Turn off electricity to any areas where water is leaking near outlets or appliances. Mop up standing water with towels to prevent floor damage, and place buckets under active drips. Do not use chemical drain cleaners or attempt gas-line repairs yourself—these can worsen the problem or create hazards.
Are your emergency plumbers licensed and insured?
Absolutely. Every technician on our emergency roster is state-licensed, background-checked, drug-screened, and fully insured. Our company carries both general liability and workers’ compensation coverage, so you’re protected from start to finish. We also stay current on local Harriman building codes and obtain any required permits for permanent repairs.