Water Heater
Water Heater | Emergency Plumbing | Plumbing | Harriman
When a water heater fails in the middle of a chilly Harriman night, you need more than a quick fix—you need seasoned professionals who arrive ready to restore hot water and peace of mind. HEP’s licensed technicians specialize in diagnosing leaks, pilot-light issues, sediment buildup, and burst relief valves on every make and model. With stocked trucks and upfront pricing, we’re prepared to drain, repair, or replace your unit before damage spreads to floors, walls, and cherished possessions.
Our 24/7 emergency plumbing response means you never have to wait until morning for hot showers or a working dishwasher. One call puts a local expert on your doorstep, backed by decades of trusted service across East Tennessee. From tankless upgrades to traditional tank installs, HEP handles the entire process—permitting, haul-away, and final testing—so you can get back to comfort without lifting a wrench.
FAQs
What types of water-heater emergencies do you handle in Harriman?
Our licensed plumbers are equipped to tackle any urgent water-heater issue, including burst tanks, major leaks, no hot water, gas or carbon-monoxide leaks, tripped safety valves, electrical failures, ruptured supply lines, and scalding-hot water conditions. We service both tank-style and tankless units powered by natural gas, propane, or electricity, so no matter the model or fuel source, we can help 24/7 anywhere in Harriman and the surrounding neighborhoods.
How quickly can a plumber arrive for emergency water-heater service?
Because we maintain on-call crews stationed throughout Roane County, our average arrival time inside the Harriman city limits is 60 minutes or less—day or night, weekends and holidays included. When you call, a dispatcher will give you an exact ETA based on GPS tracking of the closest available technician, and you’ll receive text updates as the plumber is en route.
What should I do while waiting for the emergency plumber if my water heater is leaking?
1. Turn off the water: Locate the cold-water shut-off valve on the inlet pipe above the tank and turn it clockwise. 2. Cut the power or fuel: For electric units, switch the breaker off; for gas units, turn the gas control knob to the OFF position or close the gas shut-off valve. 3. Drain excess water if safe: Attach a garden hose to the drain valve at the bottom of the tank and run it to a floor drain. Open the valve slowly. 4. Mop up standing water to reduce damage and slip hazards. 5. Keep children and pets away from the area. Perform these steps only if you can do so safely—otherwise wait for our technician.
Can you repair every brand and model of water heater?
Yes. Our vans are stocked with universal parts and control boards that cover 90% of units on the market, including Rheem, Bradford White, A. O. Smith, State, Navien, Rinnai, Noritz, and more. We are factory-trained on both traditional storage tanks and high-efficiency tankless systems. If a proprietary part must be ordered, we will place an expedited order and, when possible, install a temporary unit so you’re not without hot water.
How do I know if I need a full replacement instead of a repair?
During the diagnostic visit we evaluate the unit’s age, tank integrity, energy efficiency, and the cost of required parts. If the tank is corroded, the heat exchanger is cracked, or the repair cost exceeds roughly 50% of the price of a new heater, replacement is usually the most economical choice. We’ll present you with side-by-side repair-versus-replace estimates, projected energy savings, and available rebates so you can make an informed decision.
How much does emergency water-heater service cost and are there after-hours fees?
Our transparent pricing includes a flat-rate emergency dispatch fee that covers travel and initial diagnosis. That fee is waived if you authorize the repair or replacement work while we’re on-site. Labor and parts are billed at standardized rates published on our price sheet—there are no hidden markups for nights, weekends, or holidays. Before any work begins, you’ll receive a written quote detailing all charges, and we honor that quote even if the job takes longer than expected.