Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Harriman
When a pipe bursts in your restaurant at midnight or the school’s boiler decides to quit on a Saturday, HEP’s emergency response team is already rolling toward Harriman. Our licensed technicians arrive fast, fully equipped to locate the leak, clear the clog, or replace the failed component before it stalls business and drains revenue. We understand downtime costs money, so we work around your schedule, isolate disruptions, and leave the workspace clean—often before customers or students ever notice there was a crisis.
From grease-trap backups to fire-sprinkler malfunctions, HEP has spent decades solving the toughest challenges in commercial plumbing across East Tennessee. Preventive maintenance plans, code-compliant retrofits, and after-hours repairs are all handled with the same commitment to transparent pricing and rock-solid workmanship that built our reputation. Keep our 24/7 number handy and let Harriman’s most trusted crew turn plumbing emergencies into minor interruptions.
FAQs
What types of situations are considered a commercial plumbing emergency?
Any issue that threatens health, safety, or business continuity qualifies as an emergency. Examples include burst or leaking water lines, backed-up sewer mains, gas line leaks, failed water heaters serving multiple fixtures, overflowing toilets that can’t be shut off, and any plumbing failure that causes flooding or forces you to close part of your facility. If you are unsure, call us—our Harriman dispatcher can quickly assess the severity and advise you.
How fast can your emergency response team arrive at my Harriman business?
We maintain on-call technicians 24 hours a day, 365 days a year. For addresses within Harriman city limits we typically arrive in 60 minutes or less; businesses in outlying industrial parks or neighboring towns can expect a 60- to 90-minute window. Our trucks are fully stocked, so most emergencies are resolved in a single visit without waiting for parts.
Are your plumbers qualified to handle complex commercial systems?
Yes. All of our emergency technicians hold state journeyman or master plumbing licenses, OSHA safety certifications, and specialized training in commercial fixtures, backflow prevention, hydronic piping, and grease waste systems. We are also bonded, insured, and experienced with health-department and building-code compliance specific to Roane County and the City of Harriman.
What emergency services do you provide for commercial properties?
Our rapid-response services include leak detection and pipe repair, sewer and storm-drain jetting, commercial water heater repair or replacement, gas line shutdown and repair, pump and lift-station service, grease trap clearing, and temporary water bypass or shutoff solutions. We also handle after-hours code repairs required by fire marshals or health inspectors so your business can reopen quickly.
Will emergency plumbing work disrupt my business operations?
We strive to minimize downtime. Whenever possible, we isolate the affected zone, perform repairs during off-peak hours, and deploy quiet, low-vibration equipment. For restaurants, healthcare facilities, and 24-hour operations, we can set up temporary water reroutes or portable restrooms to keep you open while repairs are underway. Our technicians coordinate with your facilities manager to ensure safety and compliance.
Do you offer preventive plans to reduce future emergencies?
Absolutely. Our commercial maintenance programs include scheduled inspections, annual backflow testing, water heater flushing, sewer camera assessments, and pressure monitoring. Clients in Harriman who enroll typically see a 60–70 % reduction in emergency calls. Plans are customized to your facility’s size, usage, and regulatory requirements, and come with priority service and discounted emergency rates.