Workmanship Warranty
Workmanship Warranty | Toilet Upgrades and Replacements | Plumbing | Halls
When the old commode starts wasting water, wobbling, or just looking outdated, HEP’s licensed plumbers are ready to bring comfort back to your Halls home. Our specialists handle toilet upgrades and replacements with precision, swapping out leaking or inefficient fixtures for modern, water-saving models that flush stronger, sit sturdier, and look sharper. Because every installation is backed by our trusted workmanship warranty, you can count on years of worry-free performance.
From the moment we step through your door, expect courteous service, transparent pricing, and respect for your space—we’ll even haul the old unit away. Whether you’re renovating a guest bath or responding to an unexpected crack in the master, we schedule around you and finish the job right the first time. Choose HEP and flush your plumbing worries for good.
FAQs
What does your workmanship warranty cover for toilet upgrades and replacements in Halls?
Our workmanship warranty guarantees that every aspect of our labor—removing the old toilet, preparing the flange and drain, installing the new unit, adjusting supply lines, and sealing all joints—will be free from defects caused by installation error. If any leaks, rocking, improper flushing, or finish damage can be traced back to the way we performed the work, we will return promptly to correct the problem at no cost to you. The warranty applies whether you choose a basic replacement toilet or a full-featured upgrade such as a dual-flush, comfort-height, or smart toilet.
How long is the workmanship warranty valid, and when does it begin?
The coverage period is a full 24 months (two years) from the date the installation is completed and you sign the job-completion form. This start date is clearly printed on your invoice for easy reference. During those 24 months you can call us any time, and service visits related to workmanship will be scheduled within two business days for standard issues and within 24 hours for active leaks that could cause damage.
What isn’t covered under the workmanship warranty for toilet work?
The warranty does not cover problems that stem from product defects (such as a cracked porcelain bowl or faulty fill valve), normal wear-and-tear items like wax rings beyond their expected service life, clogs caused by foreign objects or misuse, or damage resulting from alterations by another contractor or homeowner. It also excludes issues caused by water-quality problems (e.g., hard-water mineral buildup) and acts of nature such as flooding or earthquakes. Manufacturer warranties may apply to the toilet fixture and parts themselves, and we’ll help you file those claims, but they are separate from our workmanship pledge.
How do I file a warranty claim if I notice an issue after installation?
Simply call our Halls service line or submit a claim through the warranty portal on our website. Please have your invoice number handy and describe the symptoms you’re seeing—e.g., a slow leak at the base, weak flush, or rocking toilet. We may request photos or a short video to speed up diagnostics. A dispatcher will assign a licensed plumber to your ticket and confirm an appointment window. On the day of service, the technician will assess whether the problem is workmanship-related; if it is, all labor and any standard materials needed to correct it are 100 % free.
Does the workmanship warranty transfer to new homeowners if I sell my property in Halls?
Yes. If you sell your home within the 24-month warranty period, the remaining balance of the warranty automatically transfers to the buyer at no charge, provided you give them a copy of the original invoice or release it through our online portal. This transferable feature not only protects the new owner but can also enhance the resale value of your property by demonstrating that professional plumbing work was performed and is still under guarantee.
Are parts and fixtures themselves covered, or only your labor?
Our workmanship warranty specifically covers labor-related defects, but most toilet manufacturers offer separate parts warranties ranging from one year to a limited lifetime. When we install a toilet, we register the product with the manufacturer (when applicable) and give you all warranty certificates so you can access both layers of protection. If a part fails within the manufacturer’s coverage window, we will coordinate the replacement process and, as a courtesy, waive our labor fees for swapping out the defective component during the first 12 months after installation.