24/7 Emergency Service
24/7 Emergency Service | Commercial Plumbing | Plumbing | Halls
When a burst pipe floods your restaurant at midnight or the main line backs up just before opening, HEP’s 24/7 emergency team races across Halls to keep your business moving. Our certified technicians arrive fast, isolate the problem, and deploy state-of-the-art equipment to clear blockages, repair fixtures, or reroute water flow—often before your first customer knows anything happened. Because downtime costs money, we work cleanly and efficiently, coordinating with managers and maintenance staff to restore service without disrupting operations.
From sprawling warehouses and busy medical offices to cozy cafés on Emory Road, we handle every facet of commercial plumbing with transparent pricing and an iron-clad workmanship guarantee. One call grants you real-time updates, honest recommendations, and the peace of mind that comes from partnering with Halls’ most trusted plumbing professionals—ready to answer day or night, 365 days a year.
FAQs
What situations count as a commercial plumbing emergency?
Any issue that threatens health, safety, property damage or business downtime is an emergency. Typical calls include burst or frozen pipes, sewage backups, blocked grease lines, water heater failure, gas or water leaks, overflowing fixtures, and sump or lift-station malfunctions. If the problem can interrupt operations, violate code, or cause structural damage, call us right away—24 hours a day.
Are your plumbers really available 24/7 in Halls, even on weekends and holidays?
Yes. Our Halls dispatch center is staffed by live coordinators around the clock, 365 days a year. Whether it’s 2 p.m. on a Tuesday or 2 a.m. on Christmas morning, we have licensed commercial plumbers on standby. A technician is dispatched the moment you authorize the call, and you’ll receive text or email updates until we arrive.
How fast can you get to my business once I place an emergency call?
Because we base crews throughout the Halls area and stock our trucks with commercial-grade parts, our average door-to-door response time is 45–60 minutes. For sites on the outskirts of Lauderdale County we quote a 60–90-minute window. You’ll be given an ETA when you call, and the plumber will phone five minutes before arrival.
What types of commercial systems and properties do you service during emergencies?
We handle potable water, drain, sewer, gas, and hydronic systems in restaurants, retail stores, office buildings, warehouses, schools, healthcare facilities, multifamily complexes and more. Our crews carry industrial jetters, pipe-freezing rigs, excavation equipment, backflow test kits and replacement fixtures so most problems are solved in a single visit.
Will the repair shut down my business or require us to close?
We do everything possible to keep you open. Technicians isolate the affected area, set up bypass piping or temporary pumps when needed, and perform noisy work after hours if feasible. For critical infrastructure such as hospitals or 24-hour stores, we coordinate with facility managers to stage repairs in phases, minimizing disruption and maintaining code compliance throughout.
How is emergency service priced, and do you provide upfront estimates?
Yes. After a quick on-site assessment the plumber will quote a flat emergency service fee that covers travel, diagnostics and the first hour of labor, plus itemized parts and any specialized equipment charges. You must approve the price before work starts. We do not add hidden overtime or holiday surcharges, and detailed digital invoices are provided for your maintenance records.